Annual Internship Premium Travel Services (80-100%, all genders)
Swiss International Air Lines AG
Basel
Key information
- Publication date:21 November 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Swiss International Air Lines AG in Premium Travel Services, supporting Swiss status customers. Experience a dynamic work environment with great benefits.
Tasks
- Assist customers with complex flight bookings and modifications.
- Handle administrative tasks and contribute to development projects.
- Engage in sales initiatives and workshops to enhance service.
Skills
- High school diploma or equivalent, customer service experience preferred.
- Fluent in German and English; French or Italian a plus.
- Strong service orientation, quick learner, and flexible.
Is this helpful?
In the Premium Travel Services department, status customers residing in Switzerland are supported in four languages (by phone, email, and via social media). The requests (flight bookings, modifications, etc.) are usually characterized by high complexity and require excellent system and product knowledge.
Start date: August 1, 2026
In the Premium Travel Services department, status customers residing in Switzerland are supported in four languages (by phone, email, and via social media). The requests (flight bookings, modifications, etc.) are usually characterized by high complexity and require excellent system and product knowledge.
Start date: August 1, 2026
Tasks
- Support of status customers and sales and modifications of flight tickets as well as information about SWISS and our frequent flyer program Miles and More via telephone, email, and social media
- Taking on fixed tasks in the area of administration and development
- Participation in projects, sales initiatives, and workshops, e.g. Kaizen
Inspiring environment
Become a part of SWISS
Our common goal is to make every customer's flight a real flight experience. For this, we go the extra mile - always, at every step of the process, worldwide. Become part of our fascinating world where a job becomes a lifelong adventure.
Benefits
Discounted parking options or public transport
Corporate health management
25 days vacation
Travel discounts
Employee events and networking meetings
Location-independent work (e.g. home office)
Flexible working hours, part-time models
Discounts
Diversity programs
Discounted parking options or public transport, corporate health management, 25 days vacation, travel discounts, employee events and networking meetings, location-independent work (e.g. home office), flexible working hours, part-time models, discounts, diversity programs
Requirements
- Desired workload: A 100% workload is preferred for this position.
- Basic education / schools: High school graduate or graduate of a technical, commercial, business school, grammar school, or 3-year apprenticeship (EFZ)
- Professional experience in customer service/sales/tourism is an advantage
- Fluent German and English skills, French and/or Italian are an advantage
- High service awareness, quick comprehension, independent, communicative, flexible
For further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Contact
Company
About Swiss International Air Lines AG
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