Stadt Winterthur
Winterthur
13 hours ago
Mobility Consultant ZVV-Contact (60%)
- 17 April 2026
- 60%
- Permanent position
- Winterthur
Job summary
Join our team in Winterthur, where we connect over 115,000 people. Enjoy a vibrant work environment with great benefits.
Tasks
- Promote and sell tickets along with exclusive ZVV products.
- Provide knowledgeable and personalized advice on fares and schedules.
- Support customers in using ticket machines and online services.
Skills
- Completed training, preferably in public transport.
- Strong customer service and people skills.
- Fluent in German and good English, additional languages a plus.
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About the job
In the garden city of Winterthur, home to over 115,000 people, we move lives. As part of the Zurich Transport Network, we are the heart of mobility in the region. With 350 dedicated employees, 100 vehicles, and around 30 million passengers transported annually, we are not just a transport company – but a central element that connects and enlivens our region. Become part of our team and help shape the customer experience in public transport!Your Tasks
- Sales Promotion: Active promotion and sale of tickets as well as exclusive ZVV products.
- Customer Advice: Expert and individual consultation on fares, offers, and timetables.
- Digital Support: Assisting our customers with the use of ticket machines, mobile apps, and online services.
- Financial Administration: Careful execution of daily accounts and meticulous cash management.
- Lost and Found Service: Respectful acceptance and professional forwarding of lost property.
- Customer Service: Empathetic response to customer inquiries to ensure an exceptional service experience.
Your Profile
- Customer Friendliness: You love contact with people and are service-oriented.
- Education: Completed training, preferably in the public transport sector.
- Experience: Professional experience in customer service, especially in public transport, as well as with the sales program Casa would be an advantage.
- Language Skills: Business fluent German, good English. Additional languages are a plus.
- Flexibility: You are willing to work in shifts (Mon – Sat).
- Passion: You are enthusiastic about the possibilities of public transport.
What We Offer
- At least 5 weeks of vacation
- Versatile internal training courses
- Fair, transparent salary system
- Equality, diversity, and inclusion
- More benefits can be found on our website.
Contact
Your questions about the position will be gladly answered by Heinz Stock, Head of Sales, phone 052 235 35 76 or by email heinz.stock@win.ch. Learn more? https://stadt.winterthur.ch/We look forward to your online application.
