Head of Field Service West 80-100%
Gilgen Door Systems AG
Stettlen
Key information
- Publication date:24 July 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Stettlen
Job summary
Join our leading company in Switzerland, known for innovative doors! Enjoy a dynamic work environment with flexible models and great benefits.
Tasks
- Directly lead 6 team leaders across multiple locations in Western Switzerland.
- Implement the Gilgen customer service strategy for Switzerland.
- Ensure efficient and proactive customer service for our door systems.
Skills
- Technical education in metal construction, electrical engineering, or similar.
- Strong leadership and organizational skills with a customer-focused approach.
- Fluent in German or French, with excellent skills in the other language.
Is this helpful?
Countless long-term customers appreciate our customer service for its quick readiness and flexibility. This makes us – alongside our innovative door and gate systems – the market leader in Switzerland and a successful global company.
Become part of our team as
Head of Field Service West 80-100%
Sales Center Stettlen/Bern, Gland or Payerne
We offer you a challenging leadership position with many customer contacts in Western Switzerland up to and including the Bern region
Your area of responsibility
- Direct leadership of 6 subordinate team leaders in Gland, Payerne, and Stettlen/Bern
- Indirect leadership responsibility for the department with a total of 85 employees
- Implementing the Gilgen customer service strategy Switzerland
- Monitoring and analyzing performance indicators (KPIs) to identify improvement opportunities
- Ensuring an efficient, customer-oriented, and proactive 24/7 customer service organization in the field by quickly resolving disturbances, maintenance, and additions to automatic door and gate systems
- Monitoring and ensuring the execution of periodic maintenance
- Supporting the sales of system modernizations and maintenance contracts
- Caring for assigned major customers
Your profile
- Completed technical basic training, ideally in the field of metal construction, electrical engineering, building technology, or similar
- Further training in the commercial field as well as specialization in leadership/organization and customer service
- Several years of professional experience in technical customer service in building technology, building maintenance, or household and gastronomy
- At least 5 years of experience in leading a larger, decentralized team
- German or French as a native language with very good knowledge of the other language
- Strong service-oriented and organizational skills, analytical, methodical, proactive approach to tasks
We offer you
a modern industrial company with flexible working models and a partnership culture, a company vehicle, job-related training, development prospects with our Gilgen Academy, as well as above-average fringe benefits.
Gilgen Door Systems AG | 3066 Stettlen | gilgendoorsystems.com
Interested? Then we look forward to your online application.
For further information, please contact Rolf Maurer, Head of HR, +41 31 734 41 11 and Christian Winkler, Head of Customer Service Switzerland, +41 31 734 46 12.
