AXA Versicherungen AG

WINTERTHUR

Performance Specialist :in Inpatient

  • 09 July 2026
  • 100%
  • WINTERTHUR

Job summary

Join AXA in Winterthur for a dynamic role in health insurance! Make a real impact with a motivated team and enjoy great benefits.

Tasks

  • Process and assess cost approval requests for inpatient treatments.
  • Collaborate closely with insured individuals and medical providers.
  • Provide expert support to internal departments and sales teams.

Skills

  • Experience in health insurance's inpatient service area preferred.
  • Fluent in German and a second language; English is a plus.
  • Demonstrated customer focus and team collaboration skills.

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About the job

80 - 100%, Winterthur / Smart Working Shape your future – together with us! Do you want to make an impact with your actions and move things forward together with a motivated and qualified team? Are you keen on a dynamic and rapidly growing environment at a top employer? Are you ready to roll up your sleeves, pitch in, and take the youngest and simultaneously fast-growing business area of AXA Switzerland – health care provision – to the next level? – YES? Then you are in the right place with us! AXA Health Care Provision was founded in summer 2017 and now counts over 200,000 customers in its portfolio. The health care provision offering includes supplementary health insurance as well as innovative services such as the switching and billing service. With these unique services across Switzerland, our customers not only save real money, but we also take over the administrative effort for them. Save time or money? At AXA, you can do both! For our emerging business area, we are looking for a specialist for our inpatient specialist management (VVG), who on the one hand understands how to place customer needs at the centre, but on the other hand does not lose sight of the economic consequences. For this exciting and versatile role, we are seeking a dynamic, resilient and motivated personality who shows initiative and enjoys taking responsibility. If you feel comfortable in an environment with a large scope for decision-making and design, then apply with us! AXA is the number 1 pension partner in Switzerland. With our diverse and progressive products in the areas of health as well as private and occupational pension provision, we create freedom and security for our customers so that they can shape their lives without worries. What awaits you You independently review and process cost approval requests in the VVG area for inpatient treatments and initiate medical clarifications in close cooperation with our insured persons, service providers and our consulting doctors in a targeted and well-founded manner. You check and process invoices for medical treatments in the VVG additional services area. You process incoming foreign invoices including claims and ensure correct and timely benefit processing. You competently assist our insured persons and other stakeholders by telephone and in writing in German, Italian, French and English. You act as a professional contact person for our sales department as well as for internal specialist departments and contribute to solution-oriented collaboration. You actively contribute your ideas and support the continuous optimisation of processes and procedures in our claims department. What you bring Ideally, you have experience in the inpatient claims area of a health insurance company. You have a basic medical education (e.g. pharmaceutical assistant, druggist, MPA, FaGe, nursing specialist) and/or a commercial education. You hold a federal specialist certificate as a health insurance specialist or social insurance specialist. You have excellent German language skills, both spoken and written; a second national language (French or Italian) is mandatory, English skills are an advantage. You consistently put our customers at the centre and strive to provide them with excellent service. You describe yourself as a flexible, independent, resilient and courageous personality who enjoys working in a team and wants to make a difference. What we offer We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible working model) Annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days/year Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive supra-mandatory benefits including optional savings options, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch catering or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace Axa, General Guisan 40 Winterthur Apply now! Do you have questions or further concerns? Sandra Volken is happy to assist you by email (sandra.volken@axa.ch). More information about the application process can be found here. Diversity and inclusion are close to our hearts at AXA Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you need support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch. Learn more About AXA At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, certificates etc.) uploaded via the online application link will be considered. We cannot consider applications via recruitment agencies for this position.

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