Stadler: Quality and Complaints Manager

Stadler offers diverse opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and deliver great performance as a team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us?

The Complaints Manager is responsible for the efficient handling of customer complaints, analyzing causes, and initiating corrective and preventive measures. The goal is to ensure high customer satisfaction and continuous process improvement.

• Receiving, reviewing, and documenting customer complaints
• Direct contact person for customers, internal departments, and suppliers
• Conducting root cause analyses
• Initiating and tracking corrective and preventive actions
• Creating complaint statistics and reports for management
• Identifying weaknesses and contributing to improvements
• Maintaining complaint databases and ensuring traceability

• Personnel: Cooperation with sales, production, QSHE, and if applicable, suppliers
• Organizational: Ensuring complete and correct recording of all complaints in the system
• Technical: Conducting cause analyses, professionally sound and solution-oriented communication with customers regarding complaints

• Completed technical or commercial training, ideally with further education in quality management
• Experience in complaint management, preferably in vehicle service or industry
• Knowledge of cause analysis methods (e.g., 8D report, FMEA)
• Confident handling of MS Office and complaint databases
• Strong communication and conflict resolution skills
• Good German and English skills, both spoken and written

• Financial subsidies for ZVV or SBB subscription
• Health promotion: subsidy for fitness subscription and fruit baskets
• Support for further training opportunities (financially or with part-time options)

Claudia Pich
HR Business Partner
+41 79 868 68 87