Facility Services Manager (a)

Facility Services Manager (a)

At ISS, we all call ourselves "Placemakers". Our goal is to provide our clients with the best possible environment and to ensure they feel good at their workplace. Our 14,200 employees/placemakers have a high level of knowledge in services to meet the various needs of our clients. We deliver them according to the highest quality standards.​

Your tasks:

• Implement the strategy and objectives of ISS
• Compliance and monitoring of standards and guidelines defined by clients
• Lead and coordinate all Facility Services activities on behalf of our clients
• Responsible for the management and supervision of staff (scheduling, hour allocation, recruitment, annual reviews, etc.)
• Ensure operational and financial management (updating reports, budget control and management, etc.) of the services delivered on the client's site
• Responsible for administration, compliance with KPIs, SLAs, work procedures and processes, and if necessary, their creation
• Propose, develop, and implement improvements
• Primary contact for clients
• Participate in and monitor project control
• Coordinate subcontractors

Your profile:

• Graduated from a higher education in management, building technology, or hospitality
• Benefiting from 8 to 10 years of experience in Facility Management (ideally) or in the service sector with similar responsibilities
• Proven professional and managerial skills
• Very good knowledge in managing soft services (cleaning, concierge, reception...) and/or hard services (building technology HVAC/CVCSE, electricity...)
• Innate communication skills, excellent speaker
• Comfortable with numbers, financial management associated with good analytical skills
• Planning and organizational skills necessary for the simultaneous management of multiple projects
• Strong team spirit
• Native French speaker with excellent knowledge of English (min. C1) and/or German (min. B2)
• Proficient in common IT tools and comfortable with digital tools in general
• Solution-oriented
• Charismatic personality with a strong customer orientation

Ready for us? We are ready for you.
Every day, at ISS Switzerland, we work to ensure that offices, laboratories, airports, production sites, train stations, schools, and hospitals function and are pleasant to live in. Our 14,200 employees create living spaces throughout Switzerland, where more than a million people feel good and can thrive every day. ISS stands for innovation, quality of service, and direct relationships with clients.

As an employer, we focus on fair employment conditions, equal pay for equal work, and safe jobs. For us, respect is more than a promise – it is manifested in our five programs and in more than 200 training and development opportunities. Because those who take on responsibilities must also offer perspectives – and without us, many things would not work.