ITIL PROCESS COORDINATOR

Ecublens

Key information

Publication date:06 November 2025
Workload:100%
Contract type:Permanent position
Place of work:champs courbes 28, 1024 Ecublens

With a history of 75 years of excellence and innovation, the LEMO Group is a global leader in high-performance interconnection solutions. From the depths of the oceans to the far reaches of outer space, from the freezing North Pole to the burning heart of jet engines, from operating theatres to car races, our solutions are a global benchmark for demanding applications and harsh environments. With your 1800 colleagues in Switzerland and around the world, you will help technological leaders to push back the limits of science, medicine, communication, transport and energy.

For our HQ based in Ecublens we are currently looking to hire one person for the role of:

MISSION: Coordinate the global operational execution of ITIL processes, including but not limited to Incident Management, Change Management, and Problem Management. Ensure IT processes are properly reflected in the ISO9001 QMS

RESPONSIBILITIES

Incident Management

Delivery Management: organizes and leads tickets review meetings based on the reports already available on the ITSM tool (EasyVista) to ensure SLA are met.

Resolution: Coordinates the resolution of complex incidents involving different support groups worldwide. Laise with provider support team to ensure appropriate resolution. Identifies recurrent incidents based on incidents analysis and initiate problem Management.

Performance and Quality: Monitors and reports on Key Performance Indicators (KPIs). Quality controls: ensuring incidents are logged, qualified correctly and documented enough

Problem Management

Set-up a proper Problem Management process and organization to eradicate recurrent incidents

Collaborate with the Release Manager to interface this process with the Release Management process

Report on open and resolved problems

Change Management

Prepares and animates the weekly Change Advisory Board (CAB) and make final decisions in case of conflicts

Ensure proper communication is sent to users before any impacting change

Ensure CMDB is updated after each implemented change

PROFILE

Bachelor’s in computer science or related field & ITIL certification

At least 5 years of experience in Incident Management and/or Problem Management

Experience in Change Management, with an ERP system and in Project Management.

French and English.

ITSM Tool: EasyVista, Jira; O365 and Microsoft tools; IT Infrastructure understanding

Organizational skills, Excellent communication skills, with the ability to present information clearly and succinctly at all levels. Critical thinking and analysis capabilities. Open minded, curious, and willing to learn. Team spirit

WE OFFER

The stability of an independent, dynamic, continuously successful Swiss group. The motivation to participate in the creation of cutting-edge solutions renowned worldwide. The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training, company catering). A working environment with equipment and infrastructure designed to help you to excel, progress and develop your skills. The satisfaction of participating in the development of new interconnection solutions.

We look forward to receiving your application at: Write an email.As we receive an important number of applications, please consider your application as closed without an answer within 4 weeks. Are you interested in learning more about us? Please visit our career page or discover our history .