Stadt Winterthur
Winterthur
10 hours ago
IT Supporter with Experience (80%)
- 18 May 2026
- 80%
- Permanent position
- Winterthur
Job summary
Join our team as an IT Support Specialist in Winterthur! Enjoy a dynamic work environment with flexible benefits.
Tasks
- Provide user support for technical and application-related queries.
- Assist users in 1st and 2nd-level support via phone and on-site.
- Resolve issues, analyze reports, and engage in project work.
Skills
- Completed IT education with at least 5 years of experience.
- Proficient in Windows 11 and Microsoft Office products.
- Strong customer orientation and reliability.
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About the job
Do you have solid experience in IT support and appreciate direct contact with users?To strengthen our team, we are looking for a committed individual who, with technical expertise, service orientation, and a solution focus, makes an important contribution to smooth IT operations.
Your Tasks
- As an experienced IT support staff member, you support and advise users on technical and application-related questions, thereby contributing to high user satisfaction
- You support users in 1st and 2nd level support – both by phone and on site
- Troubleshooting, preliminary analysis of fault reports, and forwarding to the responsible departments
- Knowledge and experience with an IT service management tool (Incident Management) are desirable, as well as participation in projects
- Provision, installation, and delivery of new hardware and software components
Your Profile
- Completed IT training or further education
- Several years of professional experience in IT support (at least 5 years), especially experience in the client environment (2nd level support)
- Very good knowledge of the Windows 11 operating system, as well as generally of Microsoft Office products
- Independence, reliability, and strong customer orientation
- Driving licence category B, good German skills (spoken/written)
What We Offer
- Becoming part of a diverse, committed team
- Meaningful, varied, and responsible tasks
- A modern workplace in an urban, up-and-coming district near Winterthur main station (with the possibility to work partly from home)
- Equality, diversity, and inclusion
- Further benefits can be found on our website
Contact
Your questions about the position will be gladly answered by Joshy Pannarakunnel, Head of Service Desk & Field Services, Tel. +41 52 267 65 99. Learn more? https://stadt.winterthur.ch/We look forward to receiving your online application.
