Senior Support Agent CH (f/m/d)

About the job

Join Axpo Services AG as a Senior Support Agent and play a vital role in ensuring operational excellence within our Group IT on-site support team. Collaborate with dynamic professionals and help drive high-quality IT service delivery.

What you will do:

Act as Deputy On-Site Support Team Lead, ensuring continuity in operations and acting as escalation authority in the absence of the Team Lead.

Oversee daily execution of on-site support services, monitor team performance, and enforce adherence to IT processes and standards.

Troubleshoot and resolve complex hardware and software issues, escalating to L2/L3 teams when necessary.

Manage ticket lifecycle and ensure SLA targets are met.

Contribute to knowledge base articles and document solutions for recurring issues.

Collaborate with IT teams and stakeholders to drive continuous improvement and operational resilience.

What you bring & who you are:

Vocational training or degree in IT, Computer Science, or equivalent professional experience.

7–10 years of experience in IT support environments, with expertise in ticketing systems (e.g., Jira Service Management, ServiceNow).

Strong technical knowledge of IT hardware (laptops, desktops, mobile devices) and software troubleshooting (Windows, Microsoft 365).

Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM) and ITIL processes.

Clear communication skills and fluency in English and German (written and spoken).

Structured problem-solving approach and attention to detail.

Ideally, experience with automation tools or scripting (e.g., PowerShell) and relevant certifications (e.g., ITIL Foundation, Microsoft 365 Certified: Endpoint Administrator Associate).

About the team: You’ll join a collaborative and dynamic IT team committed to delivering exceptional user-focused support services. We value diversity, continuous learning, and a culture of innovation to achieve operational excellence.

We look forward to your application—even if you don’t meet all the requirements!

Benefits:

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!

WorkingHours Enjoy flexible working hours and the option to work up to 50% remotely – for the perfect work-life balance.

Generous pension plan We pay 60% of your pension contributions - for a secure future.

Health comes first 100% continued payment of salary in the event of illness or accident and access to an exclusive mental health platform with five free sessions with a psychologist.

Parental leave 16 weeks maternity leave (100% continued pay) and 10 days paternity leave (100% continued pay) to spend valuable time with your family.

Support for your family Up to 20% reimbursement of childcare costs (max. CHF 4,800 per year).

Exclusive discounts Attractive discounts on petrol, insurance and mobile telephony with partner companies such as Shell, Avia, Sunrise and Swisscom.

Public transportation No problem: with the SwissPass (max. CHF 190) you can get from A to B at a reasonable price.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.

Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,500 employees combine experience and know-how with a passion for innovation and the joint search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America and Asia.