Clerk as Employee Telephone Triage 60%
Stiftung Tox Info Suisse
Zürich
Key information
- Publication date:08 October 2025
- Workload:60%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join Tox Info Suisse, a key player in emergency poison control in Switzerland. Exciting role in a dynamic team!
Tasks
- Conduct telephone triage for poison emergencies in multiple languages.
- Perform general secretarial tasks and manage incoming emails.
- Support projects and maintain the database effectively.
Skills
- Medical training or relevant experience in healthcare required.
- Strong communication skills in German and French essential.
- Familiarity with digital tools for communication needed.
Is this helpful?
- Telephone triage in emergency service in the languages German (65% of calls), French (30% of calls), English (5% of calls) and Italian (2.5% of calls)
- General secretarial work
- Processing incoming emails
- Preparing and sending dispatch reports to doctors
- Requesting discharge reports from doctors/hospitals
- Maintaining the database
- Supporting projects within the administration
- Training as MPA, druggist, pharmaceutical assistant or equivalent training or experience in the medical field - Good communication skills in German and French are mandatory, Italian and English are an advantage
- Familiarity with computers and the use of digital communication tools
- Impeccable manners, empathy and service mentality
- High quality standards and discretion
- Working days in shift operation 07:30 - 22:00 (no home office)
