Volkshaus Basel Betriebs AG
Basel
Yesterday
Receptionist 50-60%
- 27 February 2026
- 50 – 60%
- Permanent position
- Basel
Job summary
Join the Volkshaus Basel as a Receptionist (50-60%). Enjoy a dynamic work environment with great benefits.
Tasks
- Welcome guests and ensure smooth hotel operations.
- Handle check-ins, check-outs, and guest requests efficiently.
- Assist with administrative tasks and maintain quality standards.
Skills
- Completed hotel training or relevant reception experience required.
- Fluent in German and English, excellent communication skills.
- Stay calm and structured under high guest volume.
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About the job
Receptionist 50-60%
Guide Michelin says: «The Volkshaus Basel is among the top 10 most fascinating hotels in Switzerland».
The reception is more than just a desk for you. It is the heart of the house.
For our stylish reception, we are looking for a Receptionist / Front Office Agent (m/f/d) 50-60%, who warmly welcomes our guests, ensures smooth processes, and supports the house – from the first greeting to the farewell.
Your mission:
- Host function and first point of contact for all matters related to the hotel stay
- Warm welcome and care of our international guests including check-in and check-out
- Responsibility for early and late shifts at the reception according to the schedule
- Processing reservations as well as checking and implementing special guest requests
- Creating invoices, cash management, and daily closings
- Taking over organizational and administrative tasks in the front and back office
- Receiving and processing guest feedback and ensuring efficient solutions for complaints
- Adherence to internal quality standards and procedures
- Active participation in optimizing processes and service quality
- Ensuring smooth internal communication with all relevant departments
What scores with you:
- Completed vocational training in hotel management and/or professional experience as a receptionist
- You welcome people with natural warmth and professional attitude
- Experience with the PMS Protel (on premise) or a comparable system is desirable
- You are enthusiastic; our guests can feel that too
- Good oral and written communication in German and English
- You remain calm, structured, and solution-oriented even during high guest volume
- You have an interest in the city, architecture, and cultural life and live it in contact with our guests
- Personally, you convince with openness to the world, heart, and an eye for detail
Your added value with us:
- Top conditions for overnight stays and consumptions in our establishments (Volkshaus Basel and Helvetia Zurich)
- Preferred purchase prices from selected house suppliers
- Discount prices at various brands thanks to membership at brandsforemployees.ch
- Be part of a company with short decision-making paths, focusing on innovation and initiatives
- Open communication and pleasant working atmosphere: We place great value on positive cooperation
- A unique working environment characterized by high-quality architecture, art, and enjoyment
- We rely on long-term cooperation; our dynamic growth offers ideal conditions for your personal development
- And much more…
We do what we love – and love what we do.
You too? Then we look forward to meeting you in person soon.
We look forward to receiving your complete application:
