Receptionist

Genossenschaft ZFV-Unternehmungen

Dübendorf

Key information

Publication date:07 August 2025
Workload:100%
Contract type:Permanent position
Place of work:Dübendorf

Job summary

Die Sorell Hotels, die größte Schweizer Hotelgruppe, bieten 15 einzigartige 3- und 4-Sterne Hotels. Eine großartige Gelegenheit für kreative Köpfe in einem dynamischen Umfeld!

Tasks

Sicherstellung des Ablaufs an der Réception für einen reibungslosen Service.
Freundliche Begrüßung, Betreuung und Verabschiedung der Gäste.
Bearbeitung von Reservierungen und Erfüllung von Gästewünschen.

Skills

Abgeschlossene Berufsausbildung im Hotelwesen und 2 Jahre Erfahrung.
Gute IT-Kenntnisse in MS-Office und Hotel-Tools erforderlich.
Sehr gute Deutsch- und Englischkenntnisse sind notwendig.

Is this helpful?

The Sorell Hotels are the largest Swiss hotel group in private ownership with 15 individual city and holiday hotels in the 3- and 4-star range in Zurich, Dübendorf, Winterthur, Bern, Rapperswil, St. Gallen, Schaffhausen, and Bad Ragaz. The 3-star Sorell Hotel Sonnental, with its 100 rooms and 3 flexibly combinable banquet and seminar rooms for up to 120 people, is a popular business and city hotel. The restaurant and wellness facility are not only a popular meeting point for hotel guests but also for guests from the surrounding area. Due to its convenient location with good motorway and public transport connections, the hotel is very accessible.

Are you our new team member who will support us as a receptionist from September 1, 2025, or by arrangement? You will work 5 days a week between Monday and Sunday in morning, afternoon, and evening shifts.

Your area of responsibility:

Ensuring the smooth operation at the reception
Welcoming, attending to, and bidding farewell to hotel guests
Processing and fulfilling guest requests
Check-in and check-out of hotel guests
Operating the telephone and information center
Receiving and processing incoming reservations
Conducting a professional complaint management
Creating and editing daily reports as well as maintaining booking channels
Completing various administrative tasks
Adhering to and implementing the "Sorell Standards", hygiene, and occupational safety guidelines

Your strengths:

Completed vocational training as a hotel communications specialist (EFZ) or hotel specialist (EFZ)
Good IT skills in MS Office (Word, Excel, etc.)
Very good oral and written German and English skills
At least 2 years of professional experience in the hotel industry
Front and guest-oriented
Host personality with heart and mind
Proficient in using common hotel and reservation tools
Team player

With us, you will find:

A good job
A dynamic work environment
Room for ideas and creativity
Opportunities for development
A corporate culture characterized by responsibility and trust

If you would like to share your passion for the hotel and gastronomy industry with us, we look forward to your complete online application.

Categories:

Administration / Office management, Reception / Secretarial