ISS Schweiz
Zürich-Altstetten
10 hours ago
Facility Services Director (a)
- 14 May 2026
- 100%
- Zürich-Altstetten
About the job
Facility Services Director (a) 100%- Overall responsibility for the operational and financial management of all hospitality and facility services
- Ensuring an outstanding guest and customer experience across all service touchpoints
- Active development, maintenance, and advancement of long-term customer relationships at management level
- Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimisation
- Leading and developing a team of around 60 employees with a focus on service culture, hospitality, and professionalism
- Optimising processes and workflows to ensure a consistently high level of hospitality
- Responsibility for budgeting, controlling, reporting, as well as professional contract and supplier management
- Managing sales activities and actively supporting the implementation of new customers and services
- Coordinating additional assignments and special services for demanding customer needs
- Several years of professional and leadership experience in the hotel industry, facility management, or high-quality service environment
- Strong strategic service and customer orientation as well as experience in dealing with demanding key stakeholders
- Excellent communication and representation skills at all hierarchical levels
- High leadership competence, negotiation skills, and assertiveness
- Structured, entrepreneurial, and results-oriented working style as well as strong organisational and conceptual thinking
- Fluent German and very good English skills
- Digital affinity and confident use of modern tools
- Professional and well-groomed appearance
- Impeccable reputation (mandatory)
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Staff celebrations and appreciation programmes
- Discounted mobile subscriptions from Swisscom for the whole family
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
