Patient Relations Officer - 60% - Cossonay
ARDENTIS CLINIQUE DENTAIRE SA
Cossonay
Key information
- Publication date:02 October 2025
- Workload:60%
- Place of work:Cossonay
Job summary
At Ardentis, values are lived daily through teamwork and innovation. Join us to impact patient care positively!
Tasks
- Personalize patient services to enhance satisfaction and loyalty.
- Act as an ambassador for the Ardentis Group's image and values.
- Oversee patient journeys and address concerns for optimal care.
Skills
- Minimum 2 years in a reception role, fluent in French and English.
- Strong organizational skills and leadership qualities.
- Excellent interpersonal skills with a focus on patient service.
Is this helpful?
At Ardentis, we don't just talk about values — we live them every day. Excellence, innovation, personal development, team spirit, and long-term vision: that's what drives us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.
Do you want to be part of a team where every person matters? Where your role has a real impact on patients' lives? Join us and help make dental care more human, more modern, and more impactful.
Contract type : Permanent
Rate : 40%
Start date : 01.09.2025 or to be agreed
Location: Rue des Laurelles 3
As a patient relations officer, you will have various tasks:
- Satisfy and retain patients by personalizing the service offered
- Ambassador and guarantor of the Ardentis Group's image
- Follow patients throughout their care journey
- Ensure patient satisfaction and handle complaints
- Quality control of the reception environment
- Creation and transfer of files between clinics
- Maintain the clinic's visual communication according to Marketing guidelines
- Manage and optimize practitioners' schedules
- Various administrative tasks (emails, letter writing)
Profile, training, and skills:
- Training in hospitality, client relations agent, CFC, CAP, BTS level or equivalent
- Minimum 2 years experience in a receptionist/hostess position in the tourism sector
- Good command of French (C1-C2 level)
- Excellent knowledge of English (minimum B2-C1 level)
- Good command of common IT tools (Microsoft Office 365)
- Leadership, able to support and coordinate
- Organizational skills, global vision, ability to take a step back
- Great ease in human relations, in patient service (listening and communication skills)
- Exemplary attitude, warm and friendly welcome, professionalism, dynamism, and availability
- Ability to work alone or in a team
- Ability to assimilate new knowledge
- Certain interest in digitalization
Why join Ardentis?
- From your entry at Ardentis, you will benefit from personalized integration training, adapted to your needs.
- You will evolve in a caring environment conducive to fulfillment, where you can excel and innovate.
- By joining Ardentis, you will immerse yourself in a corporate culture valuing sharing and team spirit, placing great importance on sustainability.
- Very good working and salary conditions.
- 5 weeks of vacation per year.
Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here !
