Credit Operations Specialist (f/m/d) | 80-100% | Hybrid working model | Zurich, Switzerland

About the job

Company Description

Welcome to SMG Swiss Marketplace Group AG
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with future-oriented products. We operate leading marketplaces in the fields of real estate, automotive, general marketplaces, as well as finance & insurance. Our actions are guided by our values: Better Together, Aim High and Act Responsibly.
 

Job Description

Support our great team at FinanceScout24, a successful FinTech startup specialising in brokering car insurance and personal loans. Our goal is to help people in Switzerland find the best financial products that perfectly suit their needs. We offer our customers an exceptional user experience, including exclusive offers and seamless connections from online partner websites such as AutoScout24.

As a Credit Operations Specialist at FinanceScout24, you play a crucial role in ensuring that our credit processes are handled reliably, efficiently and with a customer focus. You support the team in daily administrative tasks, ensure clean documentation and make sure that all relevant documents, data and process steps are correctly processed. You work closely with internal teams as well as our partner banks and help to enable our customers a smooth handling of their credit requests. 

What to expect

• You handle incoming and outgoing mail, send documents to customers and ensure that all documents arrive reliably.
• You create and send confirmations, letters and standardised customer correspondence, ensuring professional communication.
• You record and maintain customer data and transactions in our systems, ensuring high data quality.
• You support the administrative processing of loan applications, especially in document management, filing and archiving.
• You work closely with our partner banks, coordinate administrative process steps and ensure that open issues are reliably tracked.
• You prepare disbursements according to our process guidelines, ensure compliance with internal requirements and KKG regulations, and support controls and plausibility checks within the credit granting processes.
   

Qualifications

What you bring

• Ideally, you have experience in the credit sector, for example in credit processing, credit administration, credit business or a similar function.
• You are strong in communication, persuasive and present yourself professionally to customers, internal teams and partner banks.
• You have a pronounced performance and solution orientation and do everything to efficiently resolve open issues and successfully complete dossiers.
• You possess negotiation skills, persistence and stamina, especially when it comes to obtaining information, following up on feedback and driving processes forward.
• You are motivated, goal-oriented and enjoy innovative, digital products and efficient processes.
• You are confident in using digital tools and quickly familiarise yourself with new systems and process landscapes.
• You have excellent German and English skills, both spoken and written. French, Italian or other languages are a plus.  

Additional Information

What we offer you

• 6 weeks holiday (with the option to buy up to 10 additional days)
• 40-hour week
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, wellbeing and counselling
• Half-fare travelcard for public transport and 1st-class train travel between SMG locations in Switzerland 

#LI-Hybrid

About us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies people’s lives with future-oriented products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate ( ImmoScout24 , Homegate , Flatfox , alle-immobilien.ch ,  Immostreet.ch , home.ch , Publimmo , Acheter-Louer.ch , CASASOFT , IAZI ), automotive ( AutoScout24 , MotoScout24 ), general marketplaces ( anibis.ch , tutti.ch , Ricardo ) as well as finance & insurance ( FinanceScout24 , moneyland.ch ).

Disclaimer / Note for agencies

SMG Swiss Marketplace Group AG primarily works directly with applicants. We do not accept unsolicited CVs or candidate profiles from recruitment agencies unless we have explicitly requested their support for specific positions.
All submissions without prior request by our Talent Acquisition team will neither be considered nor acknowledged.
We thank recruitment agencies for their understanding and cooperation in adhering to this policy.