Customer Service Specialist 50%

We are the innovative, customer- and market-oriented regional railway of Eastern Switzerland and employer of more than 500 employees. Lean structures and short decision-making paths are among our strengths.

We always offer our customers the best possible service and their concerns are an opportunity for Thurbo to become even better. For this, we are looking for a customer-oriented personality as of December 1, 2025, or by arrangement, as

Customer Service Specialist 50%

At the Customer Service Center Kreuzlingen, you are the face and voice of Thurbo – committed, solution-oriented, and always with an open ear for our customers.
Together with your motivated team, you ensure a professional, warm, and efficient customer service. Your working hours are scheduled during the day so that the opening hours of our Customer Service Center are continuously covered.

• You personally, by phone or in writing, receive customer concerns and quickly find suitable solutions – friendly, competent, and service-oriented.
• You are the first contact person on the phone and act as the gateway for all Thurbo concerns.
• You handle cases of "travelers without a valid ticket (RogF)" and also take care of the financial processing.
• You welcome and assist visitors at the Thurbo headquarters.
• You represent Thurbo at external events and help present our company in a sympathetic and competent manner.
• You actively contribute to departmental tasks.
• You participate in projects and actively help shape improvements in customer service.

• You have completed commercial training.
• You are familiar with public transport – ideally, you already have industry experience.
• You communicate confidently, clearly, and empathetically – both orally and in writing.
• You have experience in direct customer contact and remain calm and friendly even in challenging situations.
• You are team-oriented, committed, and take responsibility.

Our offer – modern & with perspective

At Thurbo, you can expect a varied and responsible activity in a lively and helpful team. You benefit from a modern workplace, progressive employment conditions, and the opportunity to actively contribute and develop further.

Does this sound like your new challenge?
Then we look forward to receiving your complete online application via the following link: Apply now

For information, please contact

• Technical questions: Stefan Heiniger, Team Leader Service Center, Tel. +41 71 554 00 17
• Personnel questions: Janina Ludwig, HR Consultant, Tel. +41 71 554 01 13