Employee: Collection Counter 40%

About the job

• Friendly and competent support of our customers at the collection counter
• Checking, preparing and issuing goods
• Processing returns and issuing credit notes
• Conducting cash sales including cash register reconciliation
• Support with parcel shipping and handling complaints
• Collaboration in the internal mail area
• Close cooperation with sales, technical and logistics departments
• General organisational tasks around the collection counter

• Enjoyment of daily customer contact and working with people
• Friendly, well-groomed and customer-oriented appearance
• Reliable, resilient and efficient working style
• You are accustomed to physical work as well as lifting and moving parcels
• Good German language skills, spoken and written
• Good computer skills and flair for digital applications
• Experience in the service sector or customer contact is an advantage
• Availability on the fixed working days Wednesday and Friday is mandatory

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest and relaxation: At least 5 weeks of holiday, with the possibility of buying additional leave and unpaid leave.
• Development: Internal training in our own academy as well as financial support for external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above statutory requirements – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial contribution to public transport and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• If your documents convince us, we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
• YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.