Residence Coordinator (m/f/d) 100% from December 2025

The Grand Hotel National is one of the most traditional 5-star hotels on Lake Lucerne. We are an independent, privately managed Grand Hotel with a long history and fascinating architecture. Step in and continue our over 150-year history with us. Feel the charm of the past and the vibrancy of the present combined with warmth. Everything in the best location right by the lake and within walking distance to the train station and city center.

To complement our small, dedicated team, we are looking for a warm, structured, and service-oriented personality with a pronounced sense of quality and discretion.

Residence Coordinator (m/f/d) 100% from December 1, 2025, or by arrangement

In this exciting role, you will be jointly responsible with the Residence Manager for the care of our international tenants – from the first contact to the stay on-site and follow-up care. You will ensure that our exclusive residences are managed and marketed at the highest level.

This is what you can expect from us:

• Personal and professional support for our tenants and interested parties
• Organization of apartment handovers and takeovers including inventory protocols
• Daily business correspondence in German and English
• Coordination with internal and external service providers (technology, cleaning, craftsmen, etc.)
• Assistance in renting, creating offers, and planning viewings
• Maintenance of booking portals and participation in the reservation system
• Support in invoicing and monthly closings
• Minutes of management meetings
• Deputizing for the Residence Manager in their absence

This is what we expect from you:

• Completed training in the hotel or real estate industry
• Organizational talent with a high degree of personal responsibility
• Very good German and English skills, both spoken and written
• Discreet, empathetic, and solution-oriented personality
• Confident appearance and enjoyment of personal guest contact
• Knowledge of MS Office and experience with booking systems is an advantage

We offer you:

• A varied and responsible task in an exclusive environment (usually Monday to Friday)
• Diverse development opportunities in a small, motivated team
• Attractive working conditions in the heart of Lucerne
• A stylish workplace with history and future

Have we piqued your interest?

Then please send us your application documents including your CV, certificates, and references by email to hr@grandhotel-national.com or use the application button

We look forward to getting to know you!