Application Support Specialist

Application Support Specialist

Job Description

Our Company

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.

Our Purpose and Mission

Empowering entrepreneurial minds to create value – today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Role

This position of application support specialist is open to reinforce the day-to-day support activities provided to different Business departments from the Bank, around specific applications. This role is responsible for providing comprehensive oversight of all IT activities related to mainly HR applications, from business analysis, project management and ticketing management.

Main Responsibilities

• Analyse business needs and transform HR processes into innovative technical solutions.
• Collaborate with dedicated Oracle Fusion teams to specify, monitor, and resolve requests.
• Lead HR projects from planning to delivery.
• Provide daily technical support to end users, ensuring rapid issue resolution.
• Design and optimise data models, SQL queries, and OTBI reports.
• Review Oracle Fusion release notes and anticipate system impacts.
• Adapt reports to quarterly updates and facilitate data exchange between Oracle Fusion and other tools (AuraQuantic, DWH).

Skills and experience

• University degree in IT, Computer Science, or a related field.
• Experience with the full software lifecycle and IT Service Management.
• Strong analytical, prioritisation, and problem-solving skills.
• Excellent interpersonal, communication, and presentation abilities.
• Proactive, solution-oriented, self-taught in advanced IT troubleshooting, demonstrating resourcefulness and the ability to acquire knowledge autonomously.
• Proficiency with Microsoft 365, SQL, database modelling, Java or Python.
• Knowledge of Oracle Cloud HR solutions is a plus.
• Fluent English (B1 or First Certificate); Italian is an advantage (role based in Lugano)

Our values

• Accountability: Taking ownership for tasks and challenges as well as seeking continuous improvement.
• Hands-on: Being proactive to rapidly deliver high-quality results.
• Passionate: Being committed and striving for excellence.
• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset.
• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.

Please ensure to attach a cover letter to your CV when filling the application.