1st Level Supporter and Cashier/Customer Service Employee (m/f/d) 40%
Manor AG
Wohlen
Key information
- Publication date:03 December 2025
- Workload:40%
- Place of work:Wohlen
Job summary
Join Wohlen AG as a 1st Level Supporter in customer service! Enjoy a dynamic work environment with opportunities for growth.
Tasks
- Act as a communication link between the hotline and helpdesk.
- Ensure smooth information flow in the department and logistics.
- Coordinate merchandise management for daily operations.
Skills
- Completed vocational training in commerce or logistics preferred.
- Strong organizational skills with a focus on structure.
- Excellent IT skills with proficiency in Office applications.
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1st Level Supporter and Cashier/Customer Service Employee (m/f/d) 40%
Every visit is something special – and that is exactly what our service is based on. With team spirit, agility, and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our stores and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow!
To strengthen our team in the Cashier/Customer Service area, we are looking for a motivated and committed 1st Level Supporter / Cashier/Customer Service Employee, 40%, at the Wohlen AG location, starting 01.02.2026.
Your responsibilities
- You are the link for communication between the hotline and the helpdesk.
- You ensure smooth information flow in the department store and logistics.
- You coordinate inventory management for daily business.
- You are actively responsible for new introductions and changes of processes and programs for employee training.
- You ensure smooth operation at the cash register and provide a professional check-out service.
- You are responsible for processing and handling customer orders as well as recruiting for our Manor Mastercard.
- You are responsible for compliance and quality assurance of processes and procedures according to specifications.
Your profile
- Ideally, you have completed basic training in commercial or logistics fields or in retail.
- You already have professional experience in an equivalent position.
- You have good work organization and a strong sense of structure and planning.
- You convince with your analytical thinking and quick comprehension, especially in the digital environment.
- You can demonstrate a flexible, proactive, and process-oriented working style.
- You have excellent IT skills with all common Office applications.
- You strive for perfection and enjoy challenging questions.
- You impress with a positive demeanor and a neat appearance.
Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 23 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.
