Customer Center Employee 80%
WAS Wirtschaft Arbeit Soziales
Emmenbrücke
Key information
- Publication date:15 November 2025
- Workload:80%
- Contract type:Permanent position
- Place of work:Emmenbrücke
Job summary
Join our team as a customer center employee (80%). Be part of a dynamic work environment with growth opportunities!
Tasks
- Provide customer service via phone and in-person at the reception.
- Deliver 1st-level support and triage to specialized departments.
- Handle administrative tasks like digitizing files and managing digital channels.
Skills
- Basic knowledge of social insurance; willing to pursue further education.
- Excellent communication skills in German and another language.
- Strong IT skills, especially in MS Office and digital tools.
Is this helpful?
WHAT is your future?
Become part of our team as
Customer Center Employee 80%
Are you passionate about customer consulting and want to develop into an all-rounder in social insurances? Then become part of our team. We are looking for a communicative, service-oriented, and flexible personality immediately or by arrangement. Your working hours are during the telephone opening hours between 8:30 to 11:30 a.m. and from 1:30 to 4:30 p.m. (by arrangement). You will work 4 1/2 days a week. We look forward to your application.
Your tasks
- You advise our customers by phone as well as personally at the reception desk.
- You work in the telephone customer center WAS in Emmenbrücke as well as at the reception WAS IV, WAS AK, and WAS wira in Lucerne (exclusively in Kriens from June 2026).
- You provide 1st-level support by phone for various WAS services and/or triage to the specialist departments.
- You are the first contact person at the reception for all visitors.
- You perform administrative tasks such as digitizing files and managing digital contact channels.
Your skills
- You have basic knowledge of social insurances and/or are willing to complete further training as a social insurance clerk.
- Ideally, you already have professional experience in customer service or a call center.
- You communicate flawlessly in German (spoken and written) and an additional language. Further language skills are an advantage.
- You have very good IT skills including MS Office/Teams and a general digital affinity.
- You are characterized by a high level of service and customer orientation and bring a strong understanding and empathy in dealing with different people.
Your new employer
Wirtschaft Arbeit Soziales is the Lucerne center for social insurances and the labor market. The WAS Services business unit offers the umbrella organization and the other associated business units compensation office, IV, and wira diverse support.
If you have any questions, I am happy to help you:
Monja Jegen
HR Manager
Phone: 041 209 08 29
www.was-luzern.ch
Monja Jegen
HR Manager
Phone: 041 209 08 29
www.was-luzern.ch
Start the application process online easily now.
