Working Student: Customer Service Bank Inbound (50-60%)
Baloise Versicherung AG
Solothurn
Key information
- Publication date:11 December 2025
- Workload:50 – 60%
- Place of work:Solothurn
Job summary
Join Baloise for an engaging role in customer service.
Tasks
- Provide top-notch service via phone and digital channels.
- Support customers with banking products and e-banking tools.
- Guide complex cases to specialists as needed.
Skills
- Must be enrolled in university, fluent in German and French/Italian.
- Excellent communication skills and a willingness to learn.
- Comfortable with digital tools and empathetic toward customers.
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Your Job in Brief
- Voice of Baloise: You ensure top service on the phone and digitally.
- Attractive deal: CHF 30.10 per hour & limited until the end of your studies (planning security).
- Flexible: 50–60% workload, ideal alongside your studies.
- Team & Tech: Strong support & accompaniment of the new e-banking and other tools.
- Learn, gain professional experience and let your network grow with and at us.
What Awaits You
Baloise is characterized by a unique culture. People are at the center with us. We believe in the value of trust, respect, and integrity. Our culture promotes innovation and collaboration, and we are proud of an environment where you can develop and contribute your ideas.
Not a coffee machine, but real responsibility in inbound customer service. Our customers call you – you are problem solver and guide. Expertise? We will teach you.
Your tasks with us are:
- Consulting: You competently answer inquiries about banking products and services.
- Multichannel: Whether phone, email or messenger – you are where the customers are.
- Digital Guide: You support users in our new e-banking.
- Interface: You forward complex cases (e.g. mortgages) to specialists.
We won’t leave you alone: The first three months you are on site to start safely. Afterwards, home office is possible depending on routine and agreement.
What We Expect
Your field of study is secondary. We are looking for communicative personalities who are not afraid of the phone and are eager to learn new things.
What you bring:
- Status: Enrolled & ready for 50–60% until graduation.
- Languages: Fluent German plus very good French and/or Italian (spoken/written).
- English: Reading comprehension.
- Digital & Social: You move confidently in digital tools and still have a feel for people.
Your way to us – Voice over Letter Forget the cover letter. Instead, send us a voice message (max. 2 min.). Briefly tell us who you are (preferably with a sentence in French/Italian). Simply upload the audio file together with your application documents and you’re in the running!
