Application Specialist Chemistry/Biochemistry 80 – 100 % (m/f/d)

About the job

Staff discounts for many leisure activities and services

Application Specialist Chemistry/Biochemistry 80 – 100 % (m/f/d)

True to the vision "We drive innovation to improve people’s lives," the Hamilton companies have been delivering solutions for the healthcare industry since 1950. We are an innovative pioneer when it comes to ventilators, automated pipetting and storage of samples, as well as the development of process sensors.

The Business Unit Process Analytics develops, produces, and markets state-of-the-art process measurement technology for customers in biopharma, chemistry, and breweries. Our product portfolio includes sensors for critical process parameters such as pH value, oxygen, or sensors for measuring cell density, which are extremely important in biological processes and unique worldwide with their innovative technology.

What you can achieve:

Technical support for the sales organization and customers. The goal is to build and ensure sustainable customer loyalty, focusing on securing and expanding sales potential. This also includes recognizing and evaluating market trends and contributing relevant insights to Product Management for review and follow-up.

Main tasks

• Acts as a contact person for customers and the sales organization for the successful integration of our products into the customer process, for application-related questions as well as simple technical inquiries.
• Plans and independently conducts product demonstrations/presentations such as test setups, in coordination with the responsible sales manager, directly at the customers.
• Provides feedback on the findings from test setups and customer visits to the responsible sales manager and centrally stores transparent documentation.
• Constructively and independently contributes insights from test setups, customer visits, market trends, etc., where necessary and sensible, to product management.

Secondary tasks

• Is co-responsible for the timely response and coordination of centrally received customer emails and calls. This also includes creating and processing cases and RMAs in the complaint management system (ServiceNow CSM).
• Ensures a customer-oriented and economically sound assessment of customer complaints and the associated satisfactory sustainable solutions for the customer. If necessary, colleagues from the Technical Support Team and/or Field Service Support are involved.
• Interdisciplinary organization of customer seminars, webinar trainings, and training sessions for customers as well as service and sales organizations, and actively participates where necessary.
• Represents colleagues from the Application Support Team during their absence.
• The described activities involve a high level of travel.

What you bring:

• Completed training and preferably further studies in chemistry or biochemistry at HF, TS, Bachelor, Master level, or similar
• Ideally several years of professional experience in the industrial environment of the process industry, preferably in the chemical, pharmaceutical, or food industry
• Structured and methodical working style
• Very good language skills in English and German, spoken and written

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating work environment but also various leisure activities and modern working conditions. Our informal culture promotes open communication and a pleasant atmosphere. Become part of a team where your skills are valued and space is created for innovative ideas. Interested? If you have any questions, please contact us at jobs@hamilton.ch and provide the following details:

Reference: JR-5600-fjb/Contact: Lisa Nahrgang

Applications by post or email unfortunately cannot be considered.

What We Offer

What We Offer

Green Sense: The healthy and sustainable staff restaurant

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Advisory services provided by external partners for various life situations

Diverse opportunities for further training and development

An informal working environment

Compensation time for bridging days between Christmas and New Year

A dedicated pension fund with the possibility to choose from three options

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