Receptionist at the Oncology Department

About the job

Administration

Receptionist at the Oncology Department

To complete our team, we are looking for a receptionist for our Oncology Department.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Coordinated Oncology Centre (CCO) of the Clinical Oncology Department (DOC) works in the care of oncology patients, allowing them to meet their referring physician for consultations and outpatient treatments, such as chemotherapy or immunotherapy. The CCO is composed of a team of highly qualified professionals from various disciplines and collaborates very closely, demonstrating exemplary commitment and extraordinary dedication to the cause of cancer. The administrative sector acts as a strategic partner in patient care and clinical activities, providing the administrative skills required for the smooth running of the platform. Our ambition is to offer the best possible administrative services while valuing everyone's efforts in interdisciplinary work. We operate with professionalism and respect, loyalty, and solidarity.

Mission

• You ensure the reception of patients and their relatives, as well as visitors and colleagues, respecting institutional guidelines, values, and principles
• You manage the administration and appointment scheduling for outpatients according to current procedures
• You handle telephone reception, provide information, and direct patients according to current procedures
• You perform administrative management and appointment scheduling for outpatients according to current procedures
• You interact with other partners involved in patient care, ensuring communication between the various office staff and other institutional services in a dynamic and proactive manner
• Depending on the service needs and your professional aspirations, you will have the opportunity to undertake internships or replacements in roles such as medical assistant or medical secretary to develop your skills with a view to career progression.

Profile

• You hold a Federal VET Diploma (CFC) as a commercial employee and/or training as a receptionist or an equivalent qualification; a medical secretary diploma would be an asset
• You have several years of professional experience in a reception role, ideally in a hospital or healthcare environment
• Your listening skills and client orientation enable you to welcome and respond to a wide variety of requests
• You must manage priorities and be able to analyse and synthesise information provided by various interlocutors
• With a strong sense of responsibility, you are adaptable and flexible, essential for the smooth running of a public service
• Your spirit of mutual aid and collaboration allows you to thrive within a large team
• You are perfectly comfortable with the IT solutions and tools of a large organisation and are extremely meticulous in your work
• You have very good command of common IT tools (Microsoft Office)
• You have good oral expression and excellent knowledge of French. Knowledge of a foreign language is an asset.

We offer

Becoming a collaborator at the Lausanne University Hospital means benefiting from:

• First-class social benefits and 20 days of paternity leave
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of annual leave
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the Canton of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighbourhoods
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bicycles)
• Quality hotel-standard staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms Mandy Errera, Head of CCO/UTI desks and secretariats, at 079 556 21 47.

As our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the advertisement. If for technical reasons you cannot apply online, please contact our recruitment unit, which will assist you in your process at 021 / 314-85-70 from 08:30 to 12:00 and 14:00 to 16:30.

CHUV applies the highest quality standards in its recruitment processes. Committed to promoting diversity among our collaborators, we pay attention to different life paths and equality, striving to ensure fair treatment and avoid any discrimination. We look forward to receiving your application.

We kindly inform recruitment agencies that applications submitted directly on our recruitment platform by them are not accepted and cannot be invoiced. Thank you for your understanding.