Cloud Supporter (2nd Level Support)

As part of our motivated operations crew in the Managed Cloud Services area, you are responsible for supporting our customers' requests. Together, we ensure that our customers are successful with our cloud solutions and that their IT runs smoothly.

Cloud Supporter (2nd Level Support)

Job Description

Do you have a passion for cloud technologies and enjoy helping customers with technical challenges?

This is what gets you up in the morning:

• 2nd level support of customer environments
• Shaping the digital future of our customers daily #weshapethefuture
• Co-responsibility for the configuration and operation of cloud workplace environments with Windows 11, Copilot, Azure Active Directory, Office 365, and Intune
• Analyzing, resolving, and documenting user issues
• Creating documentation, instructions, and checklists as well as maintaining the knowledge database
• Processing and monitoring changes, incidents, and problems with external partners
• Conducting internal and external training sessions

We expect from you:

• Completed vocational training as an IT specialist and ideally higher education (HF/FH) or the intention to pursue it
• Experience in support and ideally knowledge in the Microsoft environment
• Experience with Office 365, Exchange Online, SharePoint Online, and Intune
• Confident handling of Windows Server and Microsoft 365
• Independent working style, customer-oriented thinking, and high quality standards
• Open personality with joy in customer contact
• Fluent German as well as good English skills, French and/or Italian are a great advantage
• A 100% workload, main workplace in Bern, Zurich, or Basel, and willingness to travel within Switzerland

Application Process

What does the application process look like?

If this sounds interesting to you, then we should talk. These are very exciting times to come on board at isolutions!

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and skills. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office, and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and vacation sometimes? Whether in the isolutions office, from home, or on workation - we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations - Bern, Zurich, Basel, and Barcelona - offer a central location. So you are always well connected and quickly from A to B. #stayconnected #whereeveryouare

Flat hierarchies, open feedback, and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder - professional and leadership skills are equally recognized and promoted. You can contribute and make a difference with us. Exchange, open communication, and feedback are part of the corporate culture and actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, end the summer with a relaxed summer party, and round off the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, happenings, and get-togethers happen again and again - in the team and with customers. #celebratingsuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support the commute of all employees with a half-fare travelcard. Business trips are of course fully covered. #travelandwork

Employee promotion and development

We not only shape the future of our customers, but also offer development opportunities to our employees - individually and tailored to personal needs. #shapeyourcareer

You can also extend your vacation

Because we want our employees to relax, you get 27 days of vacation at isolutions! Are you eager to travel and want even more vacation? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give each employee an additional week of vacation for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO kicks off the week, employees inspire with their stories, and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for a conversation.

Nico Dag Reinert

Senior HR Recruiter

Bachelor Work and Organizational Psychology