Training as a Customer Dialogue Specialist
Swiss Life AG
Zürich
Key information
- Publication date:16 July 2025
- Workload:100%
- Place of work:Zürich
Job summary
Join Swiss Life as a Fachfrau/Fachmann Kundendialog in a 3-year program. Enjoy a dynamic work atmosphere with great growth opportunities.
Tasks
- Receive guidance from experienced trainers during your training.
- Engage in innovative tasks focused on the insurance sector.
- Benefit from financial support for language stays and diplomas.
Skills
- You need a secondary education diploma with good foreign language skills.
- Excellent German communication skills are essential.
- Be responsible, resilient, and enjoy customer contact via phone.
Is this helpful?
The training as a Customer Dialogue Specialist lasts 3 years and starts on August 1st each year. The vocational maturity is not possible for this training direction at Swiss Life, and the choice of foreign language is French.
Qualification: Customer Dialogue Specialist EFZ (Federal Certificate of Competence)
This is what we offer
- Our experienced vocational and practical trainers accompany you through your exciting training period
- Innovative and challenging tasks
- Financial participation, e.g., for language stays and language diplomas
- Solid introduction in the field of telephony with a focus on the insurance industry
- Exciting perspectives after the training
Your strengths
- You have a diploma from the intermediate or highest secondary level I with good academic performance in foreign languages (English, French)
- Your German language skills in spoken and written form are excellent
- You are responsible, resilient, committed, and enjoy working in a team
- You have an open, communicative, and empathetic nature and appreciate customer contact via telephone
- Market-oriented training salary
- Between 25 and 27 vacation days
- Above-average benefits in case of accident and illness
- Flexible working hours
- Mobile office
- Individual meetings and support
- Internal training offers
- Electronic learning platform
- Preferential conditions with various partner companies
- Up to 35% discount for public transport
Your contact
Laetitia Sghaier
About Swiss Life
We advise and support people in all life situations: in terms of provision and in preparing for their financial future, we help them lead a self-determined life.
