Front Office Supervisor (m/f/d)
The Chedi Andermatt *****
Andermatt
Key information
- Publication date:16 October 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Andermatt
Job summary
Join our dynamic Front Office team at Chedi, ensuring seamless operations. Enjoy a supportive work environment with great benefits!
Tasks
- Ensure smooth running of morning and evening shifts at Front Office.
- Lead and develop the team through clear communication and briefings.
- Manage complaints professionally, analyzing causes effectively.
Skills
- Completed hotel management training or degree; 5-star experience preferred.
- Excellent interpersonal skills and polished appearance essential.
- High emotional intelligence and stress resilience required.
Is this helpful?
Ensuring a smooth operation of the early and late shifts at the front office including control and monitoring of all processes
Leading, motivating, and developing the team through clear communication, role modeling, and regular briefings in line with the Chedi philosophy
Training new employees as well as consistent implementation and monitoring of high service standards
Professional complaint management including root cause analysis and close coordination with the Front Office Manager
Supporting the team in daily operations and proactively identifying and solving challenges at the reception
Your profile
- Completed hotel management training or studies; 5-star hotel experience preferred
- Excellent manners, well-groomed appearance, positive charisma, and natural authority
- Comprehensive expertise, enthusiasm for innovation, and high emotional intelligence
- High resilience and stress resistance to act confidently even in demanding situations
Our benefits
- Workplace in a region with very good quality of life and high recreational value
- Various discounts in the Andermatt region
- Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels
- 50% discount in our F&B outlets as well as family & friends rates
- Internal German courses
- Up to 50% financial support for further training and language courses
- Provided and free cleaned work clothing
