Consultant Customer Center

Consultant Customer Center

• Sion
• 80%

Are you interested in answering customer inquiries, advising customers via phone, email, and chat, while ensuring a high quality of service? Our Customer Center is looking for a customer advisor!

What does this mean concretely?

• You systematically identify customers, provide information, communicate the terms and details of various products and services, and utilize sales potential.
• You pass on information necessary for updating IT data regarding customer service and market management.
• You provide telephone advice on basic products/services (accounts, cards, e-banking) and give initial information on other banking products.
• You accompany and support our customers with our digital products, thus creating added value for their customer experience.
• You schedule appointments with our advisors.

Do you like challenges?

This position is made for you if …

• You have a commercial education (EFZ, MPC, ESC, Maturity Type E).
• You have experience in a Customer Center and excellent knowledge of office communication tools.
• You communicate efficiently in German and French. Additional languages are an advantage.
• You are a pragmatic and disciplined person who brings constructive suggestions for improvement and is skilled in telephone contact.
• You value teamwork and collaborate effortlessly with colleagues.

Do you want to become part of our team?

Then we should get to know each other!

We look forward to your application.

Please send your complete application documents by no later than August 22, 2025, to our HR Business Partner Marine Chevaley at the address recrutement@bcvs.ch.