Technician / Supporter (2nd Level) IT, Network & Consumer Electronics (FR)

About the job

• Handling technical support requests by phone, email and at the technical counter in French
• Providing information on repair status as well as opening and documenting repair cases (RMA)
• Performing fault diagnostics on devices, components and systems
• Testing and preparing devices for further processing at service points
• Regular exchange with suppliers, manufacturers and external service points
• Ensuring solution-oriented and high customer service in the after-sales area
• Administrative tasks to comply with internal and external Service Level Agreements (SLA)
• Monitoring and controlling RMA processes including compliance with turnaround times
• Supporting the team in daily support operations and deputising as needed

• Completed technical or commercial training (EFZ), ideally in the IT or multimedia field
• Very good French and German skills; additional languages are an advantage
• Initial experience in technical support or customer service
• Comprehensive knowledge and flair in IT, network technology or consumer electronics and electrical
• Structured and solution-oriented working method with quick comprehension
• You have sound knowledge of Microsoft (Windows), Apple and Google (Android) operating systems
• You are strongly customer- and solution-oriented, precisely recognise needs and implement them successfully thanks to empathy and communication skills

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest: At least 5 weeks of holiday, with the possibility of holiday purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial participation in external further training.
• Family: 18 weeks paid maternity leave with extension options and 4 weeks paid paternity leave.
• Insurance: Above statutory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial contribution to public transport and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• Your documents convince us, then we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
• YES – we have chosen each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.