Front Office & Reservation Agent

Parkhotel Giessbach AG

Brienz BE

Key information

Publication date:01 November 2025
Workload:100%
Contract type:Permanent position
Place of work:Brienz BE

Job summary

Welcome to Grandhotel Giessbach – a magical place nestled in a nature park.

Tasks

Ensure a smooth reception process for our guests.
Greet, assist, and bid farewell to hotel guests.
Handle check-ins, check-outs, and reservations efficiently.

Skills

Experience in hotel reception or hospitality is required.
Fluency in German and English; French is a plus.
Strong communication skills and service orientation.

Is this helpful?

Welcome to the Grandhotel Giessbach – A place that enchants

Nestled in a nature park, with the majestic waterfall and breathtaking views of Lake Brienz, the Grandhotel Giessbach stands for lived hospitality and a forward-looking, sustainable working environment. Here you have the daily opportunity to embody the philosophy of our house and achieve extraordinary things together as a team.

With around 100 dedicated employees, we ensure the well-being of our guests in 75 charming rooms during the high season, two first-class restaurants (1 restaurant with 14 Gault Millau points) with 140 and 40 seats, a terrace restaurant with 150 seats, a magnificent Belle Epoque hall for up to 170 people, two seminar rooms, and an elegant bar.

Our guests mainly come from Switzerland, but international travelers also find their temporary home with us.

Appreciation for people, animals, and nature shapes our actions. Passion and enthusiasm drive us, while the products from our own garden are our creative inspiration.

Giessbach is a place of power with positive energy, an open working atmosphere, and a transparent corporate culture – a place that excites and invites you to linger.

Experience the magic of Giessbach – every day.

We look forward to welcoming you as

Front Office & Reservation Agent (m/f/d)

from February 1, 2026, or by arrangement!

What awaits you with us

As part of our Front Office & Reservation team, you are the first contact person for our guests – by phone, email, and of course on site. With charm, competence, and overview, you ensure a smooth stay from arrival to departure. Your tasks include:

Ensuring a smooth process at the reception
Welcoming, caring for, and bidding farewell to our hotel guests
Conducting check-in and check-out
Accepting and processing reservations
Operating the telephone and information center
Maintaining booking channels and handling administrative tasks
Managing the cash register
Adhering to and implementing the Giessbach standards, hygiene, and safety guidelines
Professional complaint management and various concierge tasks

What you bring with you

You are an enthusiastic host personality who works with heart and care and enjoys direct guest contact.

You bring:

Professional experience at the hotel reception or in the hotel industry
Very good German and English skills, good French skills are an advantage
Well-groomed appearance, impeccable manners, and high service orientation
Resilience, team spirit, and strong communication skills
Willingness to work shifts and weekends
A completed vocational training in the hotel industry is desirable
Experience with the PMS Protel would be an advantage

Because you are important to us:

Our experienced team is the core of our success. Respectful interaction, recognition, and appreciation shape the cohesion of our Giessbach family.

As an employee, you benefit from the following perks:

Newly renovated team hotel (including team bar) 3 minutes walk from the hotel
Access to our natural pool for daily refreshment
Company holidays over Christmas & New Year for permanent employees
Weekly professionally supervised CrossFit training, yoga, Zumba
50% discount in all F&B outlets for you and five guests
A free trial night in one of our hotel rooms for two people including breakfast
Nostalgia pass for our employees: free 1st class travel on the entire Lake Brienz and Lake Thun, free ride on the Brienzer Rothorn, free admission to the Ballenberg open-air museum as well as free guided tours & access to the school for woodcarving in Brienz
Family & Friends discount on overnight stays including nostalgia pass
Special conditions when booking one of our many partner hotels
Guaranteed comprehensive onboarding & regular training
Support for professional development
Free parking for all employees
Free use of the hotel shuttle

Have we sparked your interest?
Then we look forward to receiving your complete application.

Stefan Rubin
Human Resources
Tel +41 (0)33 952 25 02

Apply now

Categories:

Bank / Economy, Back Office / Middle Office