Junior Clerk 2nd-Level (a) 80 - 100 %
CH Media Holding AG
Aarau
Key information
- Publication date:19 December 2025
- Workload:80 – 100%
- Place of work:Aarau
Job summary
Join a diverse team supporting our subscription service. Enjoy a flexible work environment with growth opportunities.
Tasks
- Monitor performance of our subscription service provider.
- Conduct customer consultations via phone and in writing.
- Handle customer complaints and manage escalation cases.
Skills
- Completed commercial training and strong service orientation.
- Excellent German language skills for correspondence.
- Proven ability to express ideas clearly and effectively.
Is this helpful?
In this diverse job
- you support the performance monitoring of our subscription service provider and help to control the subscription processes so that we can offer a high service quality
- you conduct telephone and written customer consultations
- you receive customer complaints and handle them, including taking over escalation cases
- you create training materials, plan process optimizations and implement them
- you act as a hub for external and internal customers
- you assist with project work and are responsible for supervising apprentices
You will succeed here if
- you have completed a commercial basic training
- you are a motivated, likeable and team-oriented personality characterized by a high level of commitment, flexibility and a quick grasp
- you think and act dutifully and, above all, responsibly
- correspondence management is your strength and you have very good German skills
- you can express yourself well and bring the necessary service and sales mindset
D(a)iversity
David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
We accept your applications for this position from recruitment agencies.
