Customer Order Planner

About the job

At VAT, we are changing the world with vacuum solutions. As the world’s leading provider of high-performance vacuum valves, we have been driving innovation for over 60 years. With more than 3,200 employees worldwide, we operate from our headquarters in Haag (Switzerland) and run production sites in Switzerland, Malaysia, and Romania, as well as sales and service centres around the globe.

Our passion for integrity, teamwork, customer focus, and innovation guides us – always together as #oneVAT.

When you join us, you become part of a dedicated, international team where your voice counts, your ideas make a difference, and your professional development is supported.

Main Responsibilities

• Conducting ATP/CTP analyses to ensure realistic delivery dates considering material availability, capacities, and bills of materials.
• Creating, managing, and continuously stabilising the master schedule for defined product lines.
• Releasing, prioritising, and scheduling production orders in coordination with production and customer requirements.
• Proactively identifying, analysing, and resolving bottlenecks along the entire supply chain.
• Performing root cause analyses and defining and coordinating sustainable corrective actions with relevant interfaces.
• Active backlog management as well as monitoring, analysing, and reporting relevant performance indicators such as OTD (On-Time Delivery) and lead times.
• Ensuring high data quality of planning parameters and using Excel and Power BI to support data-driven decisions.

Your Profile

• Higher technical or commercial education (HF, FH, or Bachelor) with a focus on supply chain management, production planning, logistics, or a comparable field.
• At least 3 years of professional experience in a comparable role, for example as a master scheduler or production planner, ideally in an HMLV environment (High Mix, Low Volume).
• Strong analytical and conceptual skills as well as a structured and solution-oriented working style.
• Solid technical understanding of mechanical and electromechanical products.
• Very good knowledge of ERP systems, preferably Microsoft Dynamics 365 Finance & Operations (F&O), and a good understanding of MRP processes.
• Extensive expertise in production planning, ATP/CTP, bottleneck management, master scheduling, and backlog control.
• Experience handling planning parameters such as lead times, safety stocks, and lot sizes.
• Independent, resilient, and assertive personality with strong communication and organisational skills.
• Very good German and good English skills, both written and spoken.

Our Commitment to Inclusion, Fairness, and Equal Opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for all – as the foundation for innovation and success. We welcome applications from people with diverse backgrounds and promote an inclusive and respectful working environment.

If you have concerns, our compliance channel is available on our website. All reports are treated with strict confidentiality and in accordance with our Code of Conduct .