Ticket Inspector

TRAVYS is the leading public transport company for the North Vaud region. It operates 3 railway lines and several bus lines in the Jura - North Vaud area and employs more than 300 collaborators. We act daily for responsible mobility. Our mission is to offer the population quality mobility services. To strengthen our Sales & Distribution team, we are looking for a person to fill the position of:

Your tasks

As a true ambassador of TRAVYS, you are in daily contact with our customers and contribute to providing a safe, pleasant and quality travel experience. You ensure compliance with transport conditions while providing professional reception and personalised support to travellers.

In this role, you will notably be required to:

• Check tickets across the entire TRAVYS network in compliance with procedures and safety rules;
• Inform, advise and guide travellers regarding timetables, connections, routes, fares and network disruptions;
• Assist customers requiring special assistance (people with reduced mobility, families, children or other travellers in difficulty);
• Issue infringement notices, carry out identity checks in accordance with legal provisions and collect due amounts when necessary;
• Ensure compliance with behavioural rules on board vehicles and in stations, while contributing to travellers’ sense of security;
• Manage delicate situations calmly, professionally and with a de-escalation approach;
• Report anomalies observed on the network (cleanliness, equipment, signage, disruptions) and liaise with the relevant services;
• Prepare intervention reports, ensure administrative follow-up of checks and guarantee the reliability of transmitted information;
• Contribute to maintaining a positive image of TRAVYS through exemplary behaviour and excellent customer service skills.

Your profile

• You hold a Federal VET Diploma (CFC) or an equivalent qualification;
• You ideally have experience in a field related to customer service, security, inspection or public transport;
• You enjoy customer contact and have an excellent sense of service;
• You demonstrate confidence, composure and know how to handle conflict situations with diplomacy and professionalism;
• You are an honest, reliable person capable of applying rules with discernment and fairness;
• You communicate easily and know how to adopt an appropriate stance for each situation;
• You are comfortable with digital tools and inspection devices;
• You are willing to work irregular hours, including weekends and public holidays;
• You hold a category B driving licence.

We offer

We offer you a varied, dynamic activity rich in human contact within a company recognised in the field of regional public transport. You will join a committed team, concerned with service quality, safety and customer respect.

TRAVYS offers attractive working conditions, advantageous social benefits as well as opportunities for continuing education, notably in the areas of inspection, customer relations and conflict management. You will also benefit from advantages related to public transport, including travel facilities on the network and preferential conditions with mobility partners.

If we have aroused your interest, we look forward to receiving your complete application file (curriculum vitae, copies of diplomas and work certificates) via Jobup only.