ICT Supporter (m/f/d)
Key information
- Publication date:09 July 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Baden
Job summary
Join Axpo's IT team in Baden, a leader in renewable energy. Enjoy a collaborative, dynamic work environment and opportunities for growth.
Tasks
- Provide 1st Level Support for hardware and software issues.
- Manage support tickets, including prioritization and documentation.
- Assist in installations, configurations, and system rollouts.
Skills
- Completed IT training or equivalent qualification required.
- Strong communication skills in German and English.
- Customer-oriented with a solution-focused approach.
Is this helpful?
You are the local point of contact for IT inquiries and issues, ensuring the smooth operation of our IT systems. With your commitment, you significantly contribute to the satisfaction of our employees and the efficiency of our IT infrastructure.
Tasks & Responsibilities
1st Level Support for hardware and software issues – on-site, by phone, or via remote access
Processing support tickets including prioritization, documentation, and follow-up
Installation, configuration, and maintenance of workstations, printers, mobile devices, and peripherals
Support for system and software rollouts, migrations, and updates
Creation and maintenance of documentation, instructions, and FAQs
Setting up and ensuring the functionality of meeting rooms and presentation technology
Profile & Requirements
Completed training in the IT field (e.g., IT specialist EFZ, ICT specialist EFZ, or equivalent qualification)
Experience in ICT support (1st and 2nd level / VIP support)
Strong communication skills in German and English (spoken and written)
Strong service and customer orientation as well as a solution-oriented working style
Team player with a high sense of responsibility and discretion
Willingness to work on-call and irregular hours
About the Team
Our IT team in Baden is a motivated and dynamic team that works together to provide the best IT services for our employees. We value collaboration, mutual support, and continuous development – both technologically and personally.
At Axpo, all employees have the freedom to develop their personal skills and potential while staying true to themselves. Axpo fosters a culture that is free from prejudice regarding age, gender, origin, education, religion, disability, or sexual orientation. We promote uniqueness. Because uniqueness creates diversity. And diversity fosters growth and is our driving force.
Axpo has the ambition to enable a sustainable future for society with innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,000 employees combine experience and know-how with a passion for innovation and a shared search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America, and Asia.
