ISS Schweiz
Zürich
Yesterday
Facility Services Director (a)
- 19 May 2026
- 100%
- Zürich
Job summary
Join a leading company as a Facility Services Director. This role offers a dynamic work environment with excellent benefits.
Tasks
- Oversee operational and financial management of Hospitality and Facility Services.
- Ensure exceptional guest and client experiences across all service touchpoints.
- Develop long-term client relationships at the management level.
Skills
- Several years of leadership experience in hospitality or facility management.
- Strong service and customer orientation with key stakeholders.
- Excellent communication and representation skills across all levels.
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About the job
Facility Services Director (a) 100%- Overall responsibility for the operational and financial management of all hospitality and facility services
- Ensuring an outstanding guest and customer experience across all service touchpoints
- Active development, maintenance and further development of long-term customer relationships at management level
- Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimisation
- Leading and developing a team of around 60 employees with a focus on service culture, hospitality and professionalism
- Optimising processes and workflows to ensure a consistently high level of hospitality
- Responsibility for budgeting, controlling, reporting as well as professional contract and supplier management
- Managing sales activities and actively supporting the implementation of new customers and services
- Coordinating additional orders and special services for demanding customer needs
- Several years of professional and leadership experience in the hotel industry, facility management or high-quality service environment
- Strong strategic service and customer orientation as well as experience in dealing with demanding key stakeholders
- Excellent communication and presentation skills at all hierarchical levels
- High leadership competence, negotiation skills and assertiveness
- Structured, entrepreneurial and results-oriented working style as well as strong organisational and conceptual thinking
- Fluent German and very good English skills
- Digital affinity and confident use of modern tools
- Professional and polished appearance
- Impeccable reputation (mandatory)
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Employee celebrations and appreciation programmes
- Discounted mobile subscriptions from Swisscom for the whole family
- Staff offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
