Clerk Loss Certificate Management (m/f/d),<br/>80-100%, Bern / hybrid
Sanitas Krankenversicherung
Bern
Key information
- Publication date:14 January 2026
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Bern
Job summary
Join our dynamic team managing a diverse customer portfolio. Enjoy a supportive work environment with great benefits.
Tasks
- Be the main contact for customers via phone, email, and in-person.
- Handle clarifications with authorities and legal entities effectively.
- Manage your own loss certificate files autonomously.
Skills
- Must have commercial training and experience in debt collection.
- Fluent communication skills in German, French, or Italian.
- Strong service orientation and the ability to work under pressure.
Is this helpful?
What you achieve:
- You are the contact person for your customer and canton portfolio, both by phone and in person as well as by email and postal mail
- You conduct written and oral clarifications with authorities, debt enforcement and bankruptcy offices as well as with lawyers
- You independently manage your loss certificate files
- You perform payment postings, corrections, write-offs, etc. via our main system Syrius
- Together with our customers, you find a solution by phone (inbound & outbound) to repay their loss certificates
Why you succeed:
- You enjoy telephone and personal customer contact, being patient and attentive
- In addition, you are service-oriented, flexible, understanding, and resilient
- You bring commercial training or further education and initial experience in dunning and debt enforcement
- Oral and written communication in German, French and/or Italian comes easily to you; additional languages are an advantage
- Team collaboration is important to you and challenging tasks motivate you
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
