Customer Service Clerk (m/f/d)
XLCH AG
Suhr
Key information
- Publication date:22 August 2025
- Workload:100%
- Place of work:Suhr
Job summary
Pfister aims to bring its products to every Swiss home. Join us for a rewarding opportunity!
Tasks
- Handle customer inquiries via phone and email professionally.
- Process complaints and manage customer cases independently.
- Ensure accurate order, return, and credit documentation.
Skills
- Commercial training or completed apprenticeship in services required.
- Strong communication skills and customer-oriented approach.
- Ability to work well under pressure and team-oriented.
Is this helpful?
At pfister, we pursue a vision: We want to bring our products into every Swiss home. For this, we are looking for energetic support. Help us bring the approximately 100,000 products from our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: You can expect a unique environment, working with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister today - will you join soon?
Customer Service Clerk (m/f/d)
Your new tasks
- Receiving and processing customer inquiries by phone and in writing
- Ensuring professional customer service
- Link to internal and external departments
- Handling complaints
- Independent case management
- Recording orders, returns, and credit notes
- Invoice control
- Various monitoring tasks
What you bring with you
- Commercial basic training or completed apprenticeship in the service sector
- Confident German language skills
- High resilience and good communication skills
- Strong customer and service orientation
- Outgoing and team-oriented personality
- Good PC user skills
- Professional experience in customer contact
- Affinity for the furniture industry
- Technical understanding
- Foreign language skills are an advantage
