IT Onsite Support_Region Mittelland

Company Description

Swiss Medical Network is one of the most important Swiss private clinic groups, which aims to provide its Swiss and foreign patients with first-class medical care. Swiss Medical Network convinces with the high quality of its services, the pleasant working environment, and its entrepreneurial, experienced management team. Swiss Medical Network currently operates 22 private clinics throughout Switzerland and is represented in the three main language regions.

Job Description

Your Responsibilities

This is your opportunity to become part of a dynamic team. Together with your employees, internal teams, and our outsourcing partners, you work hand in hand to provide our customers with ever better service.
Do you enjoy solving all kinds of problems and like being in contact with people? Do you dedicate yourself daily with passion to your customers? Do you love collaborating with your colleagues in a challenging environment? If so, we would like to get to know you!

Your Area of Responsibility

• Link between internal customers and 2nd & 3rd level support
• Ensuring communication between administrative/clinical areas, users, and suppliers to resolve technical issues.
• Independent provision of onsite IT support.
• Solving simple network problems and performing hardware replacements.
• Participation in IT implementation and migration projects in collaboration with internal teams and external partners.

Qualifications

Your Profile

• Completed vocational training and solid IT knowledge, especially of Microsoft 365 solutions.
• Proven experience in onsite IT support.
• Good communication and problem-solving skills.
• Ability to work independently and in a team.
• Knowledge of IT support processes and ticketing tools, ideally holding an ITIL certificate.
• Capable of working in a highly dynamic environment and remaining calm and solution-oriented even in hectic moments.
• Energetic, innovative, and self-motivated team player with a pronounced can-do attitude.
• Knowledge of Atlassian Confluence and ServiceNow is a plus.
• Native German speaker, excellent French and good English; Italian is a plus.

Additional Information

Our Offer

• A position in an exciting environment within a dynamic, stimulating, and fast-growing company.
• A pleasant working environment, motivating salary, and well-developed social benefits.
• A multidisciplinary job with interesting projects.

Start Date

immediately or by arrangement

Work Location

Zofingen, Solothurn, Rothrist or Basel (missions/projects throughout Switzerland)

Please send us your complete application documents (including diplomas and certificates) via our website.

This position is filled without employment agencies. Only applications matching the above profile will be considered.