ICT Service Management / Service Desk Specialist

ICT Service Management / Service Desk Specialist

Would you like to make an important contribution to patient welfare and medical progress? Are you ready to continuously improve what is established and implement new ideas?

Then become part of our customer-oriented, motivated, and dedicated team of over 700 employees.

As an innovative Swiss family business in the field of laboratory medicine, we have been committed to improving prevention, diagnosis, and therapy since 1953 with pioneering spirit, dynamism, and passion. We operate throughout Switzerland and have various locations in all language regions of Switzerland in addition to our laboratory center at our headquarters in Allschwil.

To complement our ICT team in Allschwil, we are looking for a customer-oriented, curious, and structured person as an ICT Service Management / Service Desk Specialist 80-100% immediately or by agreement.

• You are responsible for defining and further developing our service portfolio as well as ensuring the highest service quality.
• You actively contribute to knowledge management and work closely with other ICT teams and external partners to ensure smooth end-to-end processes.
• You provide first- and second-level support for internal and external users (incident, problem, and service request management).
• You are responsible for processing, prioritizing, and if necessary escalating requests via our ITSM tool Jira Service Management and contribute to increasing the "first call resolution".
• You manage users in Active Directory, Microsoft 365, and medical applications, provide IT workstations, and support "on-site" in the installation of POCT devices.
• Support in change management, monitoring of SLAs, and participation in service reports & KPIs are also part of your diverse tasks.
• You work on IT projects and initiatives for process optimization (CSI).
• Completed higher education in computer science or computer sciences as well as relevant certifications (e.g., ITIL, Microsoft)

e.g. ITIL, Microsoft)

• Solid knowledge in the administration and support of Windows and Linux systems, Microsoft 365, MS Teams, and Citrix
• Experience with Atlassian products (Jira Service Management, Jira, Confluence)
• Routine in handling Windows clients (hardware & software), iOS, and Android
• Strong service orientation, communication skills, team spirit, and humor
• Willingness to travel for periodic "on-site" assignments with external and internal customers as well as readiness for on-call assignments
• Very good German and French skills, English and Italian are an advantage

Have we piqued your interest?

Then we look forward to your online application. Isabelle Marti, Human Resources, will be happy to answer any questions at +41 61 486 15 53.