Specialist Customer Service & Order Management

About the job

• Direct / first contact person for customers in all matters related to orders, contract processing and service requests with a focus on the spare parts business
• Clarification of technical and commercial details in cooperation with internal specialist departments
• Independent processing, monitoring and maintenance of customer orders in the spare parts business in the ERP system – from the offer to invoicing
• Ensuring correct implementation according to process specifications
• Support in the creation, management and monitoring of contracts
• Ensuring compliance with contractual conditions in coordination with relevant interfaces
• Close cooperation with project management, system management and order management, as well as other key departments such as operations, planning (Avor), purchasing and engineering
• Preparation and forwarding of relevant information and key figures to internal and external stakeholders
• Support in the preparation of status reports and decision templates
• Compliance with and active application of the processes and guidelines defined in the Integrated Management System (IMS) as well as participation in the continuous improvement of these processes

• Completed technical vocational training supplemented by commercial training
• Experience in customer service, order management or contract processing is an advantage
• Knowledge in working with technical and project-oriented teams
• Proficient handling of ERP systems (e.g. SAP) and MS Office
• Strong communication skills, customer orientation and organizational talent
• Understanding of process-oriented work
• Resilient and flexible personality
• Very good German skills in spoken and written form, English is an advantage

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organizations can always fully perform their tasks.

• Completed technical vocational training supplemented by commercial training
• Experience in customer service, order management or contract processing is an advantage
• Knowledge in working with technical and project-oriented teams
• Proficient handling of ERP systems (e.g. SAP) and MS Office
• Strong communication skills, customer orientation and organizational talent
• Understanding of process-oriented work
• Resilient and flexible personality
• Very good German skills in spoken and written form, English is an advantage

• Direct / first contact person for customers in all matters related to orders, contract processing and service requests with a focus on the spare parts business
• Clarification of technical and commercial details in cooperation with internal specialist departments
• Independent processing, monitoring and maintenance of customer orders in the spare parts business in the ERP system – from the offer to invoicing
• Ensuring correct implementation according to process specifications
• Support in the creation, management and monitoring of contracts
• Ensuring compliance with contractual conditions in coordination with relevant interfaces
• Close cooperation with project management, system management and order management, as well as other key departments such as operations, planning (Avor), purchasing and engineering
• Preparation and forwarding of relevant information and key figures to internal and external stakeholders
• Support in the preparation of status reports and decision templates
• Compliance with and active application of the processes and guidelines defined in the Integrated Management System (IMS) as well as participation in the continuous improvement of these processes