Quality Technician Customer Support (m/f/d)
OVD Kinegram AG
Zug
Key information
- Publication date:30 December 2025
- Workload:100%
- Place of work:Zug
Job summary
Join OVD Kinegram AG as a technical support specialist. Enjoy a dynamic work environment and growth opportunities.
Tasks
- Provide expert support for technical customer inquiries.
- Coordinate experts on quality complaints effectively.
- Lead analysis teams for root cause investigations.
Skills
- Higher technical education or equivalent experience required.
- Strong communication skills in German and English.
- Experience in project management and customer support.
Is this helpful?
In this role, you are responsible for the following main tasks:
- Technical support for customer inquiries
- Coordination of experts in case of quality complaints
- Leading analysis teams and conducting root cause analyses using statistical evaluation methods
- Ensuring efficient processing and coordination of customer complaints
- Supporting departments in the further development of production processes
- Handling projects within the scope of quality management
- Willingness for worldwide assignments at customer sites, travel activity approx. 30%
- Training internal application technicians
To master these tasks, you bring:
- Higher technical education or professional experience at the same level
- Experience in technical customer support
- Experience in project management
- Assertiveness and persistence
- Good communication skills in German and English
You can expect:
- Working in a motivated and collegial team with direct customer contact
- Comprehensive introduction with development and training opportunities
- A workplace in the heart of Zug with modern infrastructure
- A successful company with an exciting work environment
We look forward to your application and are happy to provide motivated applicants with further insights into the field of activity and the corporate culture of OVD Kinegram AG.
