IT Operations Engineer

About the job

IT Operations Engineer

We are an internationally active company and a leading partner in the development and manufacture of coffee machines as well as high-quality electrical appliances. For us, appreciation, trust, and team spirit count – together we invest in the success and further development of our employees.

To strengthen our IT Services & Operations team, we are looking for an IT Operations Engineer. In this role, you will ensure the smooth operation of our IT landscape – from the modern workplace to central platforms to production-related IT services.

Your tasks:

• You ensure the stable, secure, and high-performance operation of our IT services, platforms, and workplace environments
• You operate, monitor, and maintain infrastructure, workplace, and platform services and ensure clean monitoring, alerting, and up-to-date documentation
• You analyze disruptions and incidents, take over root cause analysis, and implement sustainable solutions; you act as a 2nd-level and escalation contact person
• You implement changes, maintenance work, and service improvements in close coordination with architecture, engineering, and security teams
• You accompany the handover of new or changed solutions from "Change the Business" to operational operation ("Run the Business")
• As needed, you also support IT support directly at the production lines in our plants (1st level) and thus contribute to the smooth operation of production-related IT systems

Your profile:

• Completed IT training (e.g., IT specialist) or an IT-related degree
• Basic experience in IT operations, infrastructure, or similar operational roles
• Good understanding of enterprise IT environments (workplace, infrastructure, platforms, or services)
• Experience in operating and troubleshooting Windows environments (clients, servers, Active Directory, etc.)
• Experience in Linux environments is an advantage
• A structured, analytical way of working with a focus on stability and reliability
• You enjoy continuously improving processes and pragmatically driving things forward and taking responsibility
• You like working in a global team and across IT areas
• Very good English skills, spoken and written

An exciting role awaits you in an internationally positioned company with a stable environment. Do you enjoy actively contributing to a professional, strategically oriented, and future-focused IT organization? Then we look forward to receiving your application in English.