Order Processing & Customer Service Representative (a)

• Processing customer inquiries from domestic and international clients
• Correspondence with customers and internal departments in various languages
• Close collaboration with internal departments (Sales, Logistics, Production Planning, Engineering)
• Creating offers in the CRM system SAP, order processing in the ERP system SAP
• Appointment clarifications/monitoring
• Maintaining and updating customer and order master data
• Handling complaints, support in customer service
• Notification of export deliveries
• General administrative tasks and sales support
• Preparation and dispatch of various documents such as: supplier declarations, self-declarations, conformity declarations, REACH, RoHS, NDA, etc.

• Commercial training or equivalent further education
• Several years of experience in internal sales or customer service, ideally in a technical environment
• Very good German skills (spoken and written), good English skills, French is an advantage
• Proficient in MS Office; SAP knowledge is an advantage
• High customer and service orientation, initiative, and communication skills
• Structured, independent, and solution-oriented working style

• Infrastructure & Equipment: Depending on the location, there are free parking spaces, changing rooms with shower facilities, discounted clothing, and other benefits.
• Catering: We provide affordable, good catering, special offers for night shifts, and for snacks, there are fruits and mineral water.
• Work-Life Balance & Family: We support families and design working hours as flexibly as possible. And very importantly: Unexpected incidents and difficult times also have a place with us.
• Events: We also like to celebrate events. At our legendary summer parties or the joint Christmas celebrations, for example. Or during our team outings. And we are also quite good at sports events.
• Care & Bonuses: We say thank you for long-term company loyalty or special commitment in job recommendations externally. We appreciate special efforts and give something back.
• Health: We have high standards for occupational safety and support our employees with health offerings to stay fit and healthy.
• Social Benefits: Depending on the location, we support our employees with attractive conditions for pensions, accidents, and special leave.
• Young Talent: We equip our future specialists with top training. In addition, there are also other experiences that are best made when you are young. Joint camps with various sports and group activities, for example.
• Knowledge & Learning: In addition to language courses, we offer company-specific training depending on the field of work. And to ensure that one hand knows what the other is doing, we enable assignments in other areas of work.
• Discounts & Rebates: Depending on the location, our employees benefit from special conditions and discounts in the areas of sports, leisure, and clothing.

The Baumer Group is an internationally leading manufacturer of sensors and measuring instruments for factory and process automation. We owe this success to our approximately 2,800 employees, who are always passionately, expertly, and committedly seeking the best solutions for our customers.