Pistor AG
Suhr
Yesterday
Senior Manager Agentic AI & Customer Platforms (m/f/d)
- 13 February 2026
- 100%
- Permanent position
- Suhr
Job summary
Join Pfister's vision to bring products to every Swiss home. Enjoy a supportive work environment with respect and appreciation.
Tasks
- Lead the Agentic AI transformation in Customer Service.
- Define the architecture for automation and human handover.
- Guide AI use cases throughout the Customer Journey.
Skills
- Several years of experience in AI, automation, or digital platforms.
- Strong at structuring complex transformations.
- Decisive and pragmatic leadership style.
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About the job
At pfister, we pursue a vision: We want to bring our products into every Swiss home. For this, we are looking for energetic support. Help us bring the approximately 100,000 products in our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: You can expect a unique environment, work with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister today – will you join soon?
Senior Manager Agentic AI & Customer Platforms (m/f/d)
Your new tasks
- End-to-end responsibility for the Agentic AI transformation in customer service
- Definition of the target architecture for agents, automation, and human handover
- Technical leadership of all AI use cases along the customer journey
- Close management of the BSI program including cloud upgrade, modules, integrations
- Translation of business goals into AI-capable processes and data models
- Sparring partner for COO, IT, external partners, and consulting firms
- Ensuring governance, scalability, quality, and compliance
What you bring with you
- Several years of experience in AI, automation, or digital platforms
- Very strong in structuring complex transformations
- Technical understanding without operational micromanagement
- Experience with CRM, CCaaS, or comparable enterprise platforms
- Clear leadership style, calm, decisive, pragmatic
