Booking Assistant

La Source Clinic is a unique multidisciplinary acute care facility. It belongs to the La Source Foundation, an independent, private non-profit institution that also oversees the La Source Institute and School of Health. The independence granted by this status allows it to continuously invest in human and technological resources to ensure the best possible care for its patients.

Key information about the position:

Reference: CLS/RH/2026.780 / Contract type: Permanent contract at 80% / Hours: according to schedule Monday to Friday with two shifts: 7:00-16:00 and 7:30-16:30 / Start date: as soon as we find the right person / Location: in the heart of Lausanne (M2 stop "Riponne" or Bus 2, 3 or 21 stop "Beaulieu-Jomini")

Why do we need you?

To strengthen the service, we are currently looking for a Booking Assistant. Within this team, you play an essential role in organising our patients’ journey. From booking their stay to scheduling their surgery or treatment, you ensure the administrative coordination of inpatient and outpatient hospitalisations, working closely with the various stakeholders involved.

What will you be responsible for?

• Planning and coordinating surgical, interventional procedures and medical treatments, both inpatient and outpatient
• Scheduling operating theatre programmes, outpatient centre, cardiology and interventional radiology in collaboration with the heads of the relevant departments
• Coordinating interventional radiology programmes with the anaesthesia service
• Preparing the patient’s administrative admission, notably by creating the pre-admission file and forwarding it to Case Management
• Being a key contact for patients, medical practices and internal teams, handling and following up requests by phone and email
• Networking with numerous internal partners: Pre-anaesthetic consultation, Case Management, Bed Management, Admissions, Operating Theatre, Outpatient Centre and interventional services
• Contributing to the continuous improvement of organisation by participating in operational groups optimising the operating programme and the anaesthetic site outside the theatre
• Maintaining close collaboration with accredited doctors’ practices to ensure effective coordination and smooth communication

Who will you work with?

• The team consists of three people trained in surgical planning. You will join two experienced colleagues who have been at the Clinic for several years, sharing their expertise and supporting you in your role. Supportive and cheerful, they pool their skills and experience to tackle daily challenges together.

• In this position, you will be part of Danijela Mihajlovic’s team, Head of Reception and Bookings. Her kindness and high standards in patient care will support you in making exceptional reception a natural part of your work!

What do we expect from you?

Essentials:

• Medical secretary diploma or equivalent qualification
• Good knowledge of medical terminology
• Excellent command of common IT tools and ease in using various specialised software
• Excellent communication and interpersonal skills
• Outstanding organisational abilities, enabling you to manage multiple requests and priorities simultaneously
• Strong decision-making and prioritisation skills, with the ability to quickly find suitable solutions to the constraints of different departments
• Good stress resistance and ability to maintain an overview in complex or urgent situations
• Strong sense of discretion and confidentiality

Your assets:

• Proven experience in a hospital environment, ideally in a similar role
• Experience in planning surgical or interventional programmes
• Knowledge of OPALE and ClevEHR software

Why choose La Source Clinic?

• Join the largest private clinic in the canton of Vaud
• The atmosphere of a human-scale clinic with the challenges of a health institution with diverse activities oriented towards the future
• Attractive employment conditions and social benefits
• Because our values define who we are: Unique - Respectful - Innovative - Responsible

What are the next steps?

• Do you have questions about the position? Please contact Ms Danijela Mihajlovic, Head of Reception and Bookings, at 021 641 34 97.
• Do you recognise yourself in this offer? Sabine Sadowski, HR Recruitment Specialist, looks forward to receiving your complete application (cover letter, CV, certificates and diplomas) directly online at https://emploi.lasource.ch
• The position does not suit you but you are interested in another opportunity at the Clinic? You can register on https://emploi.lasource.ch to receive our upcoming offers by email.

Important information!

Applications received by email or post will not be processed. Applications for job offers are exclusively via our online platform. If you encounter technical difficulties during your application, please call 021 641 35 74; we will be happy to assist you.