Sales & Broker Service Specialist (m/f/d) Part-time/Full-time

About the job

Introduction

In the midst of the impressive mountain world of the Jungfrau region lies the Sunstar Hotel Grindelwald – a place where hospitality, quality, and warmth are lived. Our house combines alpine charm with modern comfort and offers our guests unforgettable experiences.
To strengthen our dedicated team, we are looking for motivated individuals who want to bring their passion for hospitality and create enthusiasm together with us.

What you bring:

• Completed vocational training at the reception/hotel and/or at least 2 years of experience at the reception
• MS Office skills as well as Sihot are an advantage
• Team spirit and joy in dealing with our international guests
• Confident in spoken and written German and English, any additional language is an advantage
• Independent and responsible working
• Flexible regarding working hours and shifts
• Well-groomed appearance and pleasant manners
• You enjoy pampering our guests and providing them with a wonderful stay with us
• You are an organizational talent, work precisely, like to work independently but also in a team.
• You are resilient and keep a cool head when things get busy and greet our guests with a warm smile

Your tasks

• Warm welcome and care of our national and international guests
• Check-in and check-out including cash management
• Correct invoicing
• Guest information and concierge activities
• Professional handling of complaints and wishes of our guests
• Close cooperation with housekeeping and other departments
• Active sales (up- and cross-selling)
• General administrative work at the front office

You can look forward to:

• A permanent position in a motivated team
• Dynamic working environment
• Freedom for ideas and creativity
• Development opportunities (further training)
• Electronic time recording (Mirus Neo)
• Support in finding a studio or apartment
• Cooperation with staff deals from Hotellerie Suisse
• Staff rate for overnight stays in all Sunstar hotels from CHF 80.-/double room/night
• 30% discount in the restaurants for you and your family
• 20% on sales items
• 50% discount on wellness treatments
• Commission for employees who have successfully passed the probationary period
• Two free overnight stays per business year (after successful completion of the probationary period) in a Sunstar property of your choice
• Use of the in-house fitness, sauna, and pool area and discounts on wellness treatments in the Sunstar hotels
• Team events (e.g., joint BBQ)
• Brands for Employees platform (discounted offers)
• And much more