Performance Specialist /in Inpatient 80-100%

About the job

Join AXA, Switzerland's leading insurance company - as

• You independently review and process cost approval requests in the VVG area for inpatient treatments and initiate medical clarifications in close collaboration with our insured persons, service providers, as well as our consulting doctors in a targeted and well-founded manner.
• You review and process invoices for medical treatments in the VVG additional services area.
• You handle incoming foreign invoices including claims and ensure correct and timely benefit processing.
• You competently assist our insured persons and other stakeholders by telephone and in writing in German, Italian, French and English.
• You act as a professional contact person for our sales department as well as for internal specialist departments and contribute to solution-oriented collaboration.
• You actively contribute your ideas and support the continuous optimisation of processes and workflows in our benefits department.

• Ideally, you have experience in the inpatient benefits area of a health insurance company.
• You have a basic medical education (e.g. pharmaceutical assistant, druggist, MPA, FaGe, nursing specialist) and/or a commercial education.
• You hold a federal specialist certificate as a health insurance specialist or social insurance specialist.
• You have excellent German language skills, both spoken and written; a second national language (French or Italian) is mandatory, English skills are an advantage.
• You consistently put our customers at the centre and strive to provide them with excellent service.
• You describe yourself as a flexible, independent, resilient and courageous person who enjoys working in a team and wants to make a difference.