General Summary

As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.

Founded more than 40 years ago, EMS offers valuable solutions in the fields of:

• Dental Prevention - inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologies.
• Urology - market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range.
• Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditions.

Respect, Excellence and Client orientation are EMS' core values.

Quality is part of EMS' DNA, it is engraved in EMS' Mission.

Happy and healthy patients, successful clinicians and passionate partners, this is EMS' mission. EMS delivers innovative and clinically proven treatment outcomes in the least invasive way. We are committed to fostering knowledge and skills by training and educating healthcare professionals, partners and employees.

Mission

As part of the Global Aftersales team, you have a central role in the company as responsible for the technical training department. You ensure that the technical level of the training provided as well as the experience during the trainings matches our premium brand.
As a critical lead in the digitalization of the Aftersales department, you develop and maintain technical documentation and training material under various format (video, service manuals, step by step tutorials) and publish them on EMS e-learning platform.
You are responsible for the training strategy, certification and recertifications programs, to ensure that the aftersales network is always trained and able to repair and maintain the latest products to provide excellent service.
You understand the criticality of the training in the development of a strong aftersales network.

This position will directly report to the Global Head of After Sales.

Responsibilities

• Managing internal and external stakeholders.
• Coordinate, organize and deliver technical training for internal and external stakeholders.
• Supervising technical training programs.
• Ensure training requirements are met (SCA in place, tooling purchase, agreement with HQ).
• Provide reports to track trainings progression and feedback.
• Design and implement recertification programs.
• Develop training programs for internal stakeholders, including internal booking system.
• Coordinate the Service Center Agreement SCA setup.
• Organize training events globally and manage registrations.
• Digitalization of the training offer through new systems.

Education and required skills

• Minimum 5 years' experience in a similar role and industry.
• Bachelor's degree in electronics or similar field.
• Experience in dental or medical products will be an advantage.
• Project Management certification a plus.
• Good knowledge of the latest digital trends in training programs.
• Strong communication and presentation skills.
• Experience in working in an international context.
• Ability to travel up to 50% of the time.
• Team player spirit, creative and a resourceful and fast-learning mindset.
• Strong sense of commitment and responsibility.
• Proficiency in English and French required - any other languages a plus.

Position

• Location: Nyon, Switzerland.
• Occupation: 100%, Permanent Contract