Customer Service Coordinator

Randstad (Schweiz) AG — Neuchatel
27.01.2020 | Employé | 100%

Customer Service Coordinator

For our client Philip Morris SA in Neuchâtel, we are seeking a :

Customer Service Coordinator

Temporary assignment at 100% - initial duration: 6 month


  • Collect requests and relevant supporting information on testing requirements for external laboratories in order to request quotations with accurate and precise information.
  • Record request on the external planning tracking file to allow for an up-to-date quick and easy status overview on outsourced projects (closed, ongoing, planned) as well as other key information on each request.
  • Maintain and update the internal dashboard that tracks costs, allowing for a regular and accurate follow-up of the budget. This also includes organizing purchase orders and good receipts of each service in the required time.
  • Support the External Testing Laboratories Governance Manager in other administrative activities. These include but are not limited to follow-up of quotations, information requests, reports and corrective actions from the external laboratories.
  • Coordinate and follow-up with other functions within and outside the group for activities related to external laboratories such as shipment of devices, samples and/or reference materials.

  • Excellent skills with Microsoft Word Office, Excel, PowerPoint, Outlook, Teams etc.
  • Ability to pay attention to detail and strong analytical mindset
  • Excellent communication skills both verbally and in writing
  • Action oriented, organization savvy
  • Ability to manage time effectively
  • Fluent in English and French
  • CFC commerce or equivalent

If your profile corresponds closely, please do not hesitate to send us your CV, latest
certificates and the date of your availability. Only online applications will be considered. Welook forward to your application.

Please note that a UE27/AELE nationality or a valid Swiss Work Permit are required for this position

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