IT Support - Smartenergy

Main responsibilities:

• Installing, configuring and maintaining computer systems, software, networks, office audiovisual devices, printers and scanners.
• Providing technical support across the company (this may be in person or over the phone).
• Documenting support activities, solutions, and procedures.
• Assisting with IT projects and initiatives as needed.
• Providing training and guidance to users on IT-related topics.
• Implementing cybersecurity best practices.
• Responding in a timely manner to service issues and requests.
• Possibly training more junior staff members.

Essential Skills:

• Two years of experience in IT.
• Deep knowledge of operating systems (Windowns and MAC OS), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Familiarity with Office 365, and other IT infrastructure technologies, coupled with cybersecurity tools and technologies.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information.
• Fluent in Portuguese and English, with proficiency in Spanish and German considered a plus.

Attributes:

• Ability to work autonomously and proactive attention to detail.
• Time management.
• Verbal and written communication.
• Internal end-user orientation.
• Ability to work within a team and support team members.

Education:

• Bachelor or Master’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

Other requirements:

• Driver’s license and availability to travel.

How to apply?

If you are interested in joining us, please send your CV and cover letter to jobs@smartenergy.net. Applications are evaluated on a continuous basis until the ideal candidate is found.